CockatooReviews of cockatoo.com

Very helpful tool, you can extract the text in many different languages and formats.

Simple interface, accurate transcription, multi-lingual, fast, etc. If it could also remember my preferences for exportation it would be perfect.

Cockatoo takes a lot of hassle out of taking notes from recorded conversations. Pretty accurate. Easy to use

Works well overall, sometimes, if people have strong accents, the website struggles to transcribe correctly. Same goes with the names of places. This page has saved me a lot of time though and was worth the investment

I couldnt see the difference with Microsoft word that does the same thing. I needed something that clearly identifies who is talking. Their are more capable softwares at the same price range. Overall customer experience was responsive and fair in their dealings and offered a refund.

Such time saved thanks to cockatoo. Still difficulties to understand specific terms when it comes to scientific conferences. But it is fine, because then you only have to listen once in normal speed to correct the few issues (predictables) of the transcript. I will 100% sure come back to cockatoo for my next transcripts. A couple of comments though : more transparency about the storage of data (where, how long, possible complete destruction of both transcript and video/audio) would be very welcome. Or maybe propose an offline software alternative for confidential data (very often in research). Those would be very helpful improvements !

On October 14, 2023, I was debited three times from my bank account for a total amount of €29 each time, resulting in a total deduction of €87 for the month of October. This occurred as I subscribed to your website for the first time. Following my complaints on October 18 and October 25, you refunded me twice, totaling €58. On October 18, I informed you that I no longer had access to my subscription and requested a refund. Finally, on November 7, you notified me that you would refund the last installment of €29. It has been a month since our email exchanges. As of November 14, the third installment of €29 has not been refunded, and I noticed a new debit of €15.28 on the same day. Since October 18, my account has not been activated, and I am unable to enjoy the features of your website. You can deactivate my account. I no longer trust your site. I want to first recover my money (€44,28) ! On December 2nd, the day I posted this review, Cockatoo finally got in touch with me. They asked me to reconsider my review and offered me 2 months of their subscription for free. They requested that I pay for the 2 months of subscription with the promise of a refund. I am eager to see if I will indeed be reimbursed, considering the history of the issue. The moral of the story is that Cockatoo only addresses its users' problems when they share negative reviews on this site. I find it unfortunate that one has to take public action for things to finally move forward! UPDATE 12/02/2024 The company made a commercial gesture. The platform is great.

Dear Director, in 03 november 2023 I've written a e-mail To report that on that date I had signed up with you for a monthly subscription. Unfortunately, I missed the button and clicked on the annual rate. Have you taken care to clear this error of mine ? I am waiting for your reply because I need to join the audio transcription with the monthly payment. Thank you