Club PilatesReviews of clubpilates.com

DO NOT JOIN THIS AWFUL BUSINESS. I joined the brand new club in Vinings area of Atlanta, GA. The club was opening the beginning of February and I paid to have the 3 month unlimited at a reduced rate on January 20th 2025 of $183 per month. On the 4th of Feb, I went to go online to book a few classes and EVERY SINGLE CLASS was "get on waiting list" except one until March 5th. And there were several people on those. I have called and emailed to cancel and get a refund for 2 days with NO response. I am now making a claim with my bank. This is an OUTRAGEOUS AND FRAUDULENT scheme to take peoples money. My daughter in LA as well as several friends tell me theirs are not like that at all. They can go on and book same week all the time.

I love Club Pilates. This is the first time I have stuck with any exercise program. This is due to the awesome instructors. The instructors are all very knowledgeable and very helpful. I recommend club Pilates Moon to anyone who is interested in Pilates.

CP is owned by xponential fitness, the largest fitness company funded by likes of blackrock & vangaurd. ITS A SCAM. Overpriced general fitness sold to you as "Pilates" It most certainly is not. Mandatory planks, bridges, and other fictitious pilates exercises. The lead instructors either have NO pilates or fitness industry experience, or they ONLY have a year or so exclusively with CP. They don't know the first thing about the Pilates method or the exercises, since they are not taught , nor are the majority of Pilates exercises even ALLOWED at CP.

Club Pilates was convenient location for us. The exercise, what me and my husband needed, even though I can not compare with other Pilates businesses, we were happy to use this one... as exercise point. However booking, billing is horrible. It would be more useful for people who has more time, may not work as we do, go only as one person like trying to book for 2 person to go together. Maybe. So we could go twice a week with our life schedule. We got membership 8 class a month. Charged. Can not book class on evening hours, after work or weekends. Already fully booked. Waiting list does not work if you trying to work it out with 2 person for same class. Already lost that battle and money trying. So, what ever you can not book, lost. Tried to work it out paying 2 months ahead. The branch manager does manually. Worked better, I can book little future of time that there is availability. I make sure I have 8 classes a month. 15 active book, stops you. Understandable. Then, no 15 active booking in our schedule, charged already, but no credit in our account. Because they charge, but also need to made it available to book. So no use. Manual job for manager if s/he is willing to make it work. Then my husband only cancelled one for himself that I used, suddenly he has 6 credits I have none while there is unused charge of $179, not made available. Can not book. I know it creates complication. Branch manager suggestion, go unlimited! Or use waitlist. Too much of work to work it out. So they want us to pay extra that we know we will not be able to use. They make you use 8 class for the month you paid. Can not book. Bum , gone, wasted. Let's see how we are going to work last $179 charge that we did not, could not use yet before cancelling entire membership!

Club Pilates is way overpopulated. I've gone a month not able to book a class. I was placed on a wait list and never got in. I've been a member since 2016. They want you to cancel within 12 hrs if you are booked. However, they will book you in 4 hours before a class starts and if you can't make it or miss checking your email, they charge you for a fail to cancel. If you don't call to cancel you are charged a $30. If you do call, they charge you 15$. This is a total scam. Their software is set up to auto book and auto charge so they claim they can't make any changes. If you are young and healthy. The classes are pretty much a joke. Any 60 yr old can do these classes.

I had a major surgery, and for a long time I will not be able to go back exercising. But that didn’t prevent them from charging over $400 for two more months! And cleaning standards definitely didn’t meet my expectations!!

If I could give this place a zero, I would. I signed up for the unlimited class membership @ $206 per month. What they don't tell you is that each time you book a class and then have to cancel, they charge you $20, even though you pay for unlimited classes. I even cancelled through the app to allow someone else to have my spot, and they still charged me the same amount that they charge for those who just don't show up, which I think is very poor service. Due to a medical issue that prevents me from exercising some days, I ended up paying between $230 and $260 a month after all was said and done. Then I found out that I could get personal training twice a week with a certified trainer and nutritionist through a local gym for the same price! So, I called to cancel Club Pilates, only to be told that I had to physically go in to sign papers. When I arrived on a Monday afternoon during hours of operation, I was locked out, and nobody answered my knocks or phone calls, so I sent an email explaining that I was there and requesting cancellation in writing. They responded a few days later and said that was not acceptable and that I needed to go back. Their excuse was that someone was sick that day so they couldn't open. I'm not sure that I should be inconvenienced due to their mismanagement, but that's what they said. I asked for the owner's contact information and was denied. I was told that the owner would reach out to me, instead, but that never happened (no surprise there). On top of that, they said they will charge me for one more month once I cancel so that "I can still access the gym as often as I'd like!" I told them I was not interested in another month's access. But apparently, that's hidden in the small print of the contract. This place is not out to improve the lives of their customers. They are out for themselves and your money, and they will screw you out of money anyway they can. DO NOT SIGN. There are much better gym options.

Hello Lani (instructor at the Ottawa Barrhaven location) So where do I start? From the moment I entered the Pilates room to join the class, I did not feel welcome. I entered with a smile, I said Hello and all I saw was your back, you didn’t even replied back or look at me. Big lack of respect and enthusiasm. Then you started your class. You were giving instructions and it took me few seconds to understand what you were saying, you came to me, with a bad attitude and a tone I wouldn’t use on a toddler, you said put your hands there, then you rolled your eyes and continued your instructions to the group. I felt you were racist to me since I come from a different background. You were not giving that bad attitude and vibe to the rest of the class, only me. I decided to leave the class few minutes after it begun because I disliked your attitude and tone towards me. I have zero tolerance for disrespect and racism. I have been in many sports club and gym and I never felt the way I did in your class. I really felt I wasn’t welcome to the class and I know I was right and what I felt is racism. After doing some research about you, it took me few minutes to find out that I am not the only one complaining about your bad attitude. I’ve read online on different reviews that you are “the worst teacher”, you have a “bad attitude, that “you shouldn’t be allowed to teach” and the list goes on. And the list of negative comments about you will only get longer if you don’t make effort to correct your arrogance. You have no right to talk to people the way you did to me. I hope you understand the magnitude of having a bad attitude around clients and students…