Cloud of GoodsReviews of cloudofgoods.com

The service was great, they texted me to verify the timing. The scooter was available on arrival and was picked up after departure. It made my London experience that much better!

Delivery was ok but I had a 2 minute tutorial on how to put it together unfortunately in the rain. I tried to setup pickup for a recharge on the first night that was unsuccessful. I tried to set up a pickup to return early which was unsuccessful. Product worked fine. I was a first time user so there was a learning curve. Final pickup was good. Definitely more difficult to lift in and out of car with only one person. But the scooter worked great. I think Delivery needs to come with a youtube.com video on how to use it for all the features.

I recently rented a scooter from Clouds of Good for my father during our cruise, and I couldn't be happier with the service we received! Marcel was amazing—he was incredibly helpful and went above and beyond to ensure we had everything we needed. The scooter itself was in excellent condition and made our experience much more enjoyable. I’m so thankful for Marcel and the team for making this a hassle-free process. Highly recommend this rental service to anyone looking for reliable and friendly scooter rentals! Five stars! ⭐⭐⭐⭐⭐

Easy to work with. Brought and picked up wheelchair as promised. Will use again

Very fast and easy! Didn’t have to do anything but grab it from the lobby ! Will be using in the future

Do not contract with this company. Find a local vendor on your own. The cancellation/refund policy is unreasonable. I reserved a wheelchair for my elderly father for the weekend. When it turned out that he didn’t need it, I canceled 24 hours before. The local company with whom Cloud of Goods had contracted to supply the chair told me I would receive a credit from Cloud of Goods, but Cloud of Goods refused to refund both the rental fee and the damage waiver fee. This is unreasonable and unfair, since Cloud of Goods won’t have to pay the local vendor for this rental. They say their cancellation policy requires notification by 8 am the day before. Twenty-four hours would make more sense, especially as the local vendor did not require more than that. Highway robbery. Do yourself a favor and use a local vendor with reasonable policies and good customer service.

I had an amazing experience with Cloud of Goods in Savannah. The only thing is that when you are booking your scooter, they don’t let you know their specific delivery hours. When I was booking my rental, it allowed me to choose any time so I believed that they would deliver at that time and I would make it to my event. But they only have specific delivery hours and I wish that was known on the website while booking. My delivery driver was more than happy to drop it off the day before and pick up the day after because when I booked it to drop it off the day of my event, the delivery driver was not available so having the hours on the site would be helpful so there is no miscommunication. Other than that, my rental worked great, it was clean, fully charged, and ready at the front desk of my hotel. Thank you cloud of goods!

The scooter was nowhere to be found when I arrived at my hotel. It was supposed to be delivered between 10 and 11 am and didn't arrive until late that night. The next day when I used it, the power was low and would not go up a hill. I had to get off of it and pull/push it up a hill. This was the worst scooter I've ever used/rented. I was told via text that I would get a full refund and now they are only giving me a partial refund. Do not not rent mobility scooters from this company.