Cloud of GoodsReviews of cloudofgoods.com

Response from Cloud of GoodsAug 20, 2026

Hi Jeremi, thank you for your feedback. We do use digital renderings in some of our advertising to show a wide range of rental possibilities and use cases. Our customer support responses are written by real people, and we take customer experience concerns seriously. If you're considering a rental, we're happy to send you actual photos of the equipment available for your specific dates and location. Feel free to email us at [email protected] if you have a trip in mind, and we'd be happy to walk you through what to expect. - Taylor, Cloud of Goods Support

Response from Cloud of GoodsJun 19, 2026

Hi there, Thank you for sharing your experience, and we apologize for the inconvenience. That is not the level of service we want any customer to experience. We would like to look into this matter and help if possible. Could you please email us at [email protected] with your order ID? A member of our team will review your case and follow up with you directly. We appreciate you bringing this to our attention and hope to have the opportunity to make things right. Warm regards, Cloud of Goods Team

Response from Cloud of GoodsJun 13, 2026

Hi, Thank you for sharing your feedback. We take concerns regarding billing and customer experience seriously and have conducted a comprehensive review of Order ID ending with 407, including the original order details, order modification records, recorded customer service conversations, fulfillment records, and related correspondence. Our records indicate that the original order was submitted online with a same day delivery date and same day pickup date selected. Following delivery, the intended rental duration was discussed during a recorded phone conversation with the customer support team at Cloud of Goods, after which the order was updated upon receiving consent for the required charges, and a revised confirmation reflecting the extended rental period and associated charges was issued via email for reference. Our records further indicate that the equipment was subsequently requested to be picked up early after the facility where it had been delivered advised that it could not remain onsite. The pickup request was accommodated by the fulfillment partner. Although this situation falls outside of our standard refund policy, Cloud of Goods has already reached out directly regarding a goodwill resolution and remains willing to continue discussions in writing or by phone. As this matter involves private customer information, we believe any further discussion is best handled directly, and Cloud of Goods, as a responsible company, remains open for communication. Upon further internal review, we have also observed that similar allegations have been made by the same reviewer in other unrelated customer interactions across different platforms. While we cannot speak to those situations, we believe this further underscores the importance of reviewing the statements made in this review against the documented records associated with this transaction. Sincerely, Cloud of Goods Team

Response from Cloud of GoodsJun 8, 2026

Hi Thalia, Thank you for bringing this to our attention, and we are sorry for the frustration this has caused. You are correct that we do not currently have local partners available in Banff. However, our website may still appear in search results for mobility scooter rentals in Banff because we are actively working to expand into that area. We never intend to mislead customers, and we sincerely apologize that this gave you the wrong impression. We appreciate you pointing this out, and we will review how our advertising and search presence represent availability in Banff to make things clearer for future customers. If your travel plans include another city where we do have local partners, we would love to help. Please feel free to check availability on our website by entering your delivery address and rental dates. If we are available in that area, you will be able to place an order. If not, a message will appear stating: "Our providers aren't able to service your order for the item(s) and/or date(s) specified. You can still place a rental request. We will not take any payment at this time. You will receive a payment link if and when your request is accepted." We truly appreciate your honesty and the opportunity to improve. Warm regards, Cloud of Goods Team

Response from Cloud of GoodsMay 12, 2026

Hi Allan, Thank you for sharing your feedback about your rental experience at the Jacob Javits Convention Center. Upon reviewing our records, we have checked the calls received by our support team as well as the order details. The delivery window for this order was between 12pm and 2pm, and our local delivery partner completed the drop-off at 1:42pm. As our support team clarified during your call, equipment is dropped off within the stated delivery window rather than at a specific guaranteed time, as indicated at the time of order placement and on the order summary. That said, as a gesture of goodwill and considering your experience, we will be reaching out to you shortly with an amicable resolution. We appreciate you bringing this to our attention. Warm regards, Cloud of Goods Team

Response from Cloud of GoodsApr 27, 2026

Hi Matt, Thank you for sharing your feedback. We’re sorry to hear that your rental experience did not meet expectations, and we take concerns around delivery timing, product condition, and communication seriously. We’ve reviewed your case and have followed up with you directly regarding this matter. Your feedback has also been documented and shared with the appropriate team to help improve the experience moving forward. We appreciate you bringing this to our attention and regret that your experience fell short of the standard we aim to provide. Warm regards, Cloud of Goods Team

Response from Cloud of GoodsApr 13, 2026

Hi there, We are truly devastated to read this. What you went through is completely unacceptable, and we are so sorry. A rude delivery person, a scooter that wasn't fully charged, and being left stranded on a highway crosswalk is not the experience we ever want for any of our cherished customers. You deserved so much better, and we failed you. Please know that we take this very seriously. This is not how we train our local partners, and we are addressing this directly with the individual involved and will take all necessary measures to ensure such experiences are not repeated. Our Customer Escalations Team has reached out to you via email with a resolution. Additionally, a full refund has been issued and should be reflected in your account within 5–7 business days We are truly grateful you took the time to share this. Feedback like yours, as hard as it is to hear, helps us improve and hold our partners accountable. Warm regards, Cloud of Goods Team -TD