Cloud of GoodsReviews of cloudofgoods.com

The chair was delivered before requested time and put where we wanted it. The owner called ti check that everything was correct. Will use them again next year.

The ultralight scooter we rented fell apart when it was transported on a cargo carrier between our hotel and Disneyland, a distance of about 2 miles. The throttle lever fell off somewhere during that drive. We spent over 3 hours on the phone trying to get help from the company. Their only offer was to leave the park and meet a driver, who would deliver a different product that we couldn't put on the cargo carrier (to heavy), then do the same thing at the end of the day. Repeat every day. We were offered the chance to cancel the remainder of the contract. At the end of the day, we took the useless scooter back to the hotel, who graciously agreed to keep it in the lobby for the company to pick up. We rented a scooter from Disney every remaining day. On the drive back to our home state, we again attempted to contact the company about a refund. It took three calls and 2 hours to get any answers. They refunded me an amount that left me with a charge of $98 for what amounted to half a day's use. The "damage waiver" is non-refundable, even if the damage is caused by defective merchandise. The customer service is terrible, the product was shoddy, and I would never rent from them again.

Initial scooter, battery didn’t charge correctly, but they replaced it immediately after I notified them. Replacement was perfect and I got to enjoy my conference. All communication was via text messages with immediate response, which I appreciate. Yes if the service is this good I would use it again and again. Even left a tip! Well deserved. Thank you.

Very easy to deal with. Listen to what I wanted and provided the goods at a reasonable price. Excellent service. Would definitely recommend this company.

This company should just get out of the business! Cancelled every time we booked at the last minute making our plans for the day impossible. Rented through a local vendor, which I highly recommend.

I would give this company zero stars if that were an option. They canceled our order as I was awaiting outside for its arrival. My husband was unable to enjoy our walks along the coast and around the town. We ordered at least two weeks in advance. Very disappointing . It is also impossible to talk to anyone at the company.

No mobility scooter turned up - no communication was received. When I eventually got hold of an agent no apology or offer of compensation. I requested and they offered me half a day hire - the half a day I had spent chasing them - some compensation!! Avoid this company!!!!!

What started out as a negative experience turned into a very positive one thanks to the company controller. She went above and beyond to diffuse a situation and my extreme frustration due to being charged for an order that I didn't approve. She took charge because the customer service folks were not treating the matter with the attention it merited. She could teach a master class in providing excellent customer service and handling angry clients with grace and patience. So much so that I will definitely order from Cloud of Goods in the future. THANK YOU, A! You turned it around and knocked it out of the park.