Cloud of GoodsReviews of cloudofgoods.com

Absolutely terrible customer service. Never received the rental but want to charge me anyway to sum it up. They were outside their own window of delivery by 12 min with no response to our texts for over 30 min because their phone was in “eco” mode. Unprofessional and unacceptable. In that time we got a rental at the Six Flags itself which btw was cheaper by about $30+. What would you do if you were waiting on a delivery for over 30 min with no response? Chalked it up to being a scam and got another. Now they want to blame me for changing the delivery time, blame the prior customer as well, even though they were the ones that agreed upon the time. Clearly understaffed, unprofessional, and horrible customer service. Idk on what world they live in that someone should pay for goods not delivered or services not rendered. Never again. Avoid at all costs. Update: +1 Got a full refund, future discount and apology for the experience. While I might never use their service again based on first impressions, it's nice they take reviews seriously.

Terrible company to deal with. Take your money charge your credit card. A few days later you get an email that says they are working to find a local fulfillment agency. A few days later they canceled the order you placed that they cannot fulfill. Now I am only five days out of needing the wheelchair.Never again.

Ordered Mobility Scooter a week before trip. Ordered a 4 Wheel Scooter, but got a 3 Wheel Delivered. Order had description of Ultra Light Mobility Scooter for up to 250 pound person giving a 15 mile range. First couple days, we barely got back to the hotel. It stranded us on the 3rd day. Cloud of Goods replaced it the next day with an upgrade, but the experience was stressful.

Quick, easy and convenient. I was able to schedule super last minute and get my rental within hours. The scooter was clean and worked great, held battery all day. Definitely would recommend.

Update- After multiple emails Cloud of Goods did reach out and resolved this issue to my satisfaction. So I have changed the rating to 3-stars. Original review-Unethical return policy. The scooter was heavy and difficult to use around London, which led us to return it after just one week, despite paying for a two-week rental. However, the company refused to issue any refund due to their rigid policy. It feels like double-dipping since the scooter was returned early, and there’s nothing stopping them from re-renting it immediately. This policy feels unreasonable and unethical toward customers.

Cloud of Goods made a trip to Disney World completely worry free. My Mom is not able to walk more than 10 steps so I knew going into this trip for her 87th Birthday that were going to need precise logistics to make it a special day for her. Additionally, my husband has back issues so he was going to need a scooter as well to enjoy the day with our group of 12. From the moment I rented the two scooters to the end of the journey, Cloud of Goods was there for us. The communication on the morning of the trip was excellent. We knew where to meet and they were there waiting for us. It was a seamless transition to get us on our way to the park. Having the ability to rent the scooters for one day, and delivered to the park was beyond what I thought was possible because other companies required a two or three day rental which did not work for our needs. Cloud of Goods delivered precisely where we needed it to be and picked it up at the end of our Disney day. 10 Stars would be more appropriate for the level of service and hospitality that we were offered. I will be back and will rent again. I highly recommend Cloud of Goods!

Cloud of goods made renting a mobility scooter so easy. Great communication and amazing service. I filled everything out through their website and the next morning Henry delivered the scooter. He took a few moments to show us how everything worked. When we were finished, we left the scooter at our hotel and it was picked up. The experience could not have been better.

Onsite delivery to my hotel, excellent communication with the delivery team. Checked in on me during the rental period to ensure everything was going smooth. Reminders about pick up time, & even an extension rental time was flawless! Will definitely use Cloud of Goods again!!