Cloud of GoodsReviews of cloudofgoods.com

Cloud of Goods was hired to deliver a knee scooter for me to use for a weekend when I traveled to Memphis Tennesse for a business conference due to a broken foot. I arranged for them to drop off the scooter at the hotel by 12:00 (who was made aware that the scooter was going to be dropped off). We got there at 1:00 and the scooter wasn't there. I called the company and got lost in their automated system. After 3 calls I finally figured out how to talk to someone. The guy was very hard to understand with a thick Indian accent and was very nonchalant about the issue. He called their local vender who was supposed to drop off the scooter, who said he would be there in 30 minutes. An hour later I called back because he still wasn't there. Same thing. Was told that he would be there in 30 minutes. He finally showed up after 4PM. OVER 4 HOURS LATE. They tried to appease me with a $20 refund which I declined. The scooter itself was worn with 2 pieces of duct tape on the knee pad. Very disappointing. Should have been an easy delivery but obviously their execution sucks.

Never again will I use this company. The delivery guy was rude, unprofessional and unhelpful. The scooter came with a full charged but not fully. I rode the scooter 1.2 miles down the street from my hotel and the battery went to yellow. INSTEAD OF MOVING ON ABOUT MY DAY, I took it back to the hotel from the 1.2 miles i had already rode it to. It started beeping (RED) I was left stranded when the battery died. Mind you, the delivery guy TEXTED me and said he’s dropping it off wayyy before I arrive at the hotel. He was very rude in his response. Regardless, I called him. Didn’t answer, I texted him, he left me on read. I started to leave the scooter wherever it died which was in the middle of the highway on the crosswalk. Still to this day, he haven’t responded! Shitty ass company and outdated ass scooters!

I booked for a trip to Las Vegas, I wasn’t very happy the first time, but I believe in second chances. I wasn’t wrong. Never again will I use this company. I found customer relations when confirming the booking rude, uninterested and unhelpful. The scooter’s come charged but not fully. I was left stranded when the battery died. The distance covered was 10.5k steps by my companion, so much for advertised 15 mile. Poor business model.

I was very disappointed and ended up canceling. I booked the scooter for my mother so we would not have to travel with hers. Booking seemed to go well. I chose times that fit our window of arrival and when we would need it, paid amd got a confirmation. The next day I got a text message saying they would not deliver during that time and they would be delivering earlier in the day. We were not even going to be in the state yet - we would still be in the flight! When I tried to respond letting them know this they would not respond. I sent 3 separate messages and nothing. I looked up the number and that was even less help. Kept referring me back to the web site telling me there was not a live person to talk to. I tried all of the menur options and nothing. After a day of zero response I canceled my reservation and went in search of another company. I found one that you could actually talk to and the rate ended up being cheaper as well. I highly recommend not doing business with this company and look around for other options.

The chair was in good condition and the delivery/pickup were fine. The issue I had was I was quoted one price and charged almost $100.00 more and not told until they picked up the chair! When I questioned the difference I was told it was for delivery and pickup. But when I made the order I was told that it included everything. I will not use them again. So I recieved an email from Taylor at Cloud of goods saying that the price I paid was the price I was quoted. No it wasnt! Here is the email from the day I confirmed the rental. Here is the email I recieved. The proce IS different! Cloud of Goods Hi Erica, Great news! Your order #285289 has been accepted by our trusted partner Mario Mobility, in Tampa, and your payment went through successfully. Please review the details below. Your rental will be delivered by partnerIcon Mario carts phoneIcon +18136926863 Order #285289 Reclining Wheelchair 20 inch Reclining Wheelchair 20 inch Qty: 1 Delivery Courtyard by Marriott St. Petersburg Downtown, 4th Street North, St. Petersburg, FL 33701, USA Drop-off Dec 18, 2025, 08:00 am - 10:00 am Pickup Dec 26, 2025, 02:00 pm - 04:00 pm Total amount $232.19 Important information Your order has been accepted, our local partner will coordinate delivery with you directly. Your payment has been processed. No further action is needed unless you wish to modify your order. We prepare and check every item with care, returning yours in the same condition ensures a great experience. Your rental is reserved for the full period — early returns are optional, but unused days aren’t refunded. To cancel or modify your order, please log in to your Cloud of Goods account or send an email to Make sure to include your order number in the subject line, using the format: [CANCEL] Order #285289 or [Modify] Order #285289. Remember, all cancellations must comply with our cancellation policy. Thanks for choosing us! --Cloud of Goods team Rent anything at cloudofgoods.com! Cities | Neighborhoods | Attractions | Hotels | Experiences | Events | Cruises FB Twit Inst Call (407)545-3103 © 2025 Rental Commerce Inc. FAQs | Terms | Privacy Order #285289 Reclining Wheelchair 20 inch Reclining Wheelchair 20 inch Qty: 1 Delivery Courtyard by Marriott St. Petersburg Downtown, 4th Street North, St. Petersburg, FL 33701, USA Drop-off Dec 18, 2025, 08:00 am - 10:00 am Pickup Dec 26, 2025, 02:00 pm - 04:00 pm Total amount $232.19 Erica Fulton So the price is different. I think COG owes me some money.

I WOULD STEER CLEAR OF THIS 3rd PARTY, INCOMPETENT GROUP!!!! I reserved, confirmed and paid for my 2 wheelchair reservation from CLOUD OF GOODS 3 weeks in advance. The day before it was to be delivered, I called the “partner” that was responsible for my delivery and left a message to confirm details of delivery. I shortly thereafter was told by Cloud of Goods that the “partner” had cancelled due to improper equipment. Turns out the “partner” only had 1 wheelchair to rent and it was reserved over a month ago. The only help I was left with was that the Indian guy “Adam” who couldn’t speak English was gracious enough to provide a full refund (enter sarcasm). I was left with 24 hrs to try and scramble to find something for my elderly family member coming into town for post-Christmas. Beware of this clear, nothing more than a broker of a firm that does not care about its customers.

Clouds of Goods the parent company has looked into isuue. They were responsive and honored the full refund. They truly respect and honor our military disabled Veterans. I will try them again. They provide disabled vets the mobility freedom to enjoy the quality of life. Like the sacrifice we provide to ensure freedom to our great nation. I salute cloud of goods. US ARMY RETIRED 100% DISABLED PROUD VET. I am a 100% disabled veteran, and I rented a scooter. The scooter arrived with dead batteries. The agent then swapped out the scooter, but this one smelled like an ash tray. I told the agent that i did not want to use this scooter. He initially stated that he would give me 100% refund and would pick up the scooter. he then texted me back and told me he would not pick up the scooter and for me to keep it with no charge. I told him I would not use it, he stated he would pick up on weds. We left Thursday morning, and the scooter was still at the pickup point. He did not pick up till later on Friday. Friday night I got a call from him Juan A Hernandez who told me he would not refund any money and was very rude. I hope the parent company looks into this issue. No way to treat our Disabled Veterans.

First they were supposed to drop off the wheel chair. But called me demanding I pick it up. Since it was too late to make other arrangements I agreed to it. I get there and no one is there to meet me, or even make sure I get the right wheelchair or check it out to make sure it's okay. We get to the park, and after a couple of hours one of the wheels of the wheelchair breaks. I contact them and they are able to bring a replacement, so they are able to bring a replacement to the park, but couldn't meet me at the park? I get the replacement, but I am told I will have to drop it off, and they won't pick it up. My family sadly go Covid so I had other things on my mind, and after we are fine. I contact them about my experience. Because I waited too long to contact them, there is not much they can do, that is basically what they said. Offered me a discount on a future rental, but I will never do business with this company again.