CloudfanaticReviews of cloudfanatic.net

I was banned for attempting to order one of their services.

This company is going bad. I have a few sdervers with them, and support was always good back when the name was still Servercheap.com. The totally cut my server after a automatic payment issue, and eventually brought it back up after multiple tickets. Still have not responded when I asked them what we could do so they notify me the next time there is an issue instead of going offline.

I paid $42.00 USD for a Chicago 10Gbps Cloud VPS server, but my account was unexpectedly closed without explanation. After opening a support ticket to inquire about the closure, I received no response. I then submitted another ticket to request a refund, but months have passed without any reply.

One of the worst Cloud Services. Before i started to use their services, they deducted my transaction twice and customer support is not responding at all. I opened the support and my ticket was closed without response. Avoid them at all costs

I paid for one month of 1 singular VPS service but when I check with my bank they have made 2 transactions from my card that doubled the amount that I was gonna pay for no reason. I opened a ticket about it but it's getting heavily ignored and the support are no longer answering. Instead of getting an answer to my ticket requests I get a 4 year IP ban for "scummy user" when the company attempts to make no effort in to resolving the issue. TL;DR My great advice is to run as far away as possible from this company, trying to scam me out of double payment and to resolve the issue I get banned.

When the period of my service ended they asked me to renew it or they would delete my data. This makes sense as they are not supposed to backup data forever for free. However when I requested to download my data, they said the only way to do it was to first pay to renew the service !! So they forced me to pay again for something that was mine, and they threatened to delete it. This shows the ethic of the company and how much they care about their customers.

Been a loyal customer for 2 years, paid for back ups, extra IP address', with 5 active domains from Cloudflare through to Plesk(hosted on this server) Took me the best part of a year and an half to set up, it was a hell of a lot of work. I even upgraded my partition for more RAM/GB and faster processing. I did my research and found Cloudfanatic, a small company with hopefully an easier path to support and more of a personal flavor. But NO. All gone: and I paid for back ups. Which are useless. I asked about them but never got an answer to that question upon their reply. All this for one slightly late payment because the invoice wasn’t apparent in the invoice folder. THEN they deleted my server, years of hard work, gone. I tried to communicate with them via 3 different tickets but they didn't care. In the 2 replies I got, in which the same thing was said twice without trying to help at all. In fact they didn’t even respond to the last one. They kept saying an invoice wasn’t paid, but I could not find the invoice in my invoices folder which I relayed to them straight away. They didn’t help me find it or resend like I asked. I begged to the support team that if the invoice was presented it would be paid immediately. Upon login to pay this missing invoice I paid another invoice in which I thought was the one in question, but then a week later it was all gone. Even my last months payment had 3 weeks left to run. All we got from CF was just a rather stern and condescending reply reiterating that the invoice was unpaid. Do not use this company. I pleaded with them to just resend the invoice to make the payment as it was not present in my invoice folder but they did not. I can’t believe how rude and disrespectful they were when I pleaded with them to show me the missing invoice to pay, and the gross attitude of ‘you work it out or tough’. I spend days / weeks / months / years setting up that server. I learnt many things for the first time, back and front end development, I was very proud of what I’d learnt. And CloudFanatic didn’t offer me a solution to not lose my server, just sarcasm and attitude. Go use Digital Ocean, their support is very good, with a business model Cloudfanatic could ever dream of. In fact use anyone but these lot. Awful.

I started to use cloudfanatic over a year ago and my experience is great. I have use my servers for many difference things, Vpn server, dns server, website hosting and more. The servers are fast and you get a lot of bandwidth. The support is great and fast. I currently have 5 servers and nothing to complain about.