CloudfanaticReviews of cloudfanatic.net

Response from CloudfanaticAug 8, 2018

We appreciate your review Shelley, however in the interest of honesty and transparency, you should include all the facts. I will do this for you since you forgot to mention few key things: 1) You did not pay for your server at all. 2) Your server was canceled for non-payment and all files deleted. You asked for your files weeks after your server was already deleted for non-payment. You explained you had credit card issues. This is unfortunate and it does happen, however you have to let us know. If you had just let us know that you will be late on your payment, all of this would have been avoided. You cant expect a company to keep your files if you haven't paid, and when the company doesn't know whether you are coming back or not. As far as we were concerned, you let your hosting expire because you didn't want to renew it. Further more in the 3 weeks leading to your server being deleted, you had received 12 emails from our system as a reminder. The last of which was titled "Final Invoice Overdue Notice" saying: "If invoice is not paid within 48 hours, your server will be terminated automatically and all data will be lost." If that didnt ring any bells, I am very sorry. Lastly, prior to all this, you had been a customer with us for 4 months. During this 4 months you had only 1 technical support ticket, asking for our nameservers. During the 4 months, your server had 100% uptime. So forgive me when I say this, but your review is not honest at all. Regards Nadya Servercheap Sales.