CloudbedsReviews of cloudbeds.com

MALISIMO! Buscas un PMS que te haga perder el tiempo? Contrata Cloudbeds.. Buscas asistencia inmediata? Tranquilo, Cloudbeds te atenderá mínimo 24 horas despues de que hayas abierto un tiket o según sus posibilidades tendrás que atender una videollamada a las 3 de la mañana, fuera de tu horario de servicio por resolver el caso altres que el cliente marche. Y el onboarding, prepárate para saber de todo y mas para no cagarla a la hora de poner tus habitaciones en venta y `perder facturación de la cual ellos no se hacen cargos. Y hablando de facturación ojo a cuando vayas a asacar una factura, no vaya a ser que tengas una visita de hacienda el día siguiente... Suerte y paciencia con estos, compañeros.

All you need is Cloudbeds! I cannot praise this PMS enough! The platform is user friendly and very straightforward to navigate. I also find it easy to manage the rates, check reports and connect to channels. It allows you to customize almost everything as you please and its customer support is the best. We have been using Cloudbeds for a few years now across all our properties, apart-hotels & hostels and are very happy!

Cloudbeds has been a good upgrade from our previous pms which was served based, being on the cloud and with the channel manager and the booking engine integrated makes everything easier. Also the integrated crm is pretty useful, even it not being the most complete one it does everything we need from it, moreover the free link on google hotel ads has definetly helped us with direct reservations, also the friendly user interface is a plus. Support is basically through email but they answer pretty fast. The weakest point might be integrations with different accounting systems as for the moment it only allows a few of them, but we trust it will get better.

System never fails, very responsive and flexible and kind of easy to use.

Fantastic group that is dedicated to making the management of properties easier. I've used Cloudbeds with multiple properties of various type/size, and it has always helped us increase revenue and operational efficiency.

Cloudbeds is the Best PMS / Channel Manager with an affordable price and excellent customer support.

We have been using Cloudbeds for over 6 years now. During this time it has been developing a lot, and it's "nearly" a perfect PMS. As soon as we changed to Cloudbeds+MyAllocator from our previous PMS+Channel manager, our direct bookings went up by 20% (up to 60%). Currently we receive 90% of reservations directly. Help desk reply really fast whenever we have a problem (maybe once a year/every second year).

Our goal when switching to Cloudbeds was to save time doing daily tasks but the software has done so much more. Our direct bookings have increased by over 35%. Guests have noticed the rate checker on my booking engine and felt confident booking directly. We also have seen a boost in OTA bookings. We added a couple of niche channels this past year offered in Cloubdeds Channel Manager and without any extra work from my team, the reservations have increased. My favorite part of the software is PIE. No longer am I worrying about rate management. The automated changes make me feel confident that my rates are helping me maximize my revenue. The time savings have had a big impact! I am a smaller boutique hotel and don't have the luxury of a big staff. My goal has always been to focus on the guest experience and to get away from the computer. Cloudbeds has streamlined every aspect of my operation and my guests feel it. Overall I am thrilled with my Cloudbeds experience. The people in the company seem to be happy to help me succeed. Knowing the 24/7 support there is a good feeling but to be honest, I haven't needed support very much. The software has built-in training videos and the software has been extremely reliable. When I have questions I find the answer pretty quickly in the help desk. I give Cloudbeds 10/10. I highly recommend letting Cloubdeds be your software partner.