CloudbedsMore than a PMS, Cloudbeds is hospitality’s only intelligent growth engine — a unified platform powering operations, revenue, distribution, and guest experience for ambitious hoteliers in 150+ countries. With Signals, the industry’s first AI foundation model, properties can anticipate demand, automate operations, and deliver more personal, profitable guest journeys.Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com.
Cloudbeds (cloudbeds.com) has 519 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Administration & Services · Santa Barbara, California
Excellent
Administration & Services · San Diego, California
Excellent
Administration & Services · Malibu, California
Excellent
Administration & Services · San Jose, California
Excellent
519 approved reviews, newest moderated first
Nancy
Our company only started working with Cloudbeds very recently, so our feedback is short-lived. Getting started with Cloudbeds was easy and our onboarding coach was extremely patient and helpful. We are confident that our experience with Cloudbeds will be very successful and beneficial to our property.
Response from CloudbedsMar 13, 2024
Hi Nancy, Thank you for taking the time to share your feedback about Cloudbeds onboarding. We appreciate it!
Maxime D.
Raina was great to deal with. She was helpful and followed up on the things she said she would.
Response from CloudbedsMar 12, 2024
Hi Maxime Damour, Thank you for taking the time to share your feedback about your experience working with Raina. We appreciate it!
Steve W.
I’m in the process of on-boarding with Cloudbeds. The process has been simple and intuitive and the on-boarding specialist helping me, Raul, has been amazing. He is knowledgeable, efficient and was willing to research solutions for some questions I had that were outside of the norm!
Response from CloudbedsMar 12, 2024
Hi Steve Wright, Thank you for taking the time to share your feedback about your on-boarding experience with Raul. We appreciate it!
CASA DE ALBA HOTEL B.
Luis was an excellent collaborator in the implementation of CloudBeds. He was efficient while making sure I understood the steps, and he adjusted to my speed which helped us finish fast. He always responds quickly to our emails as well. 10/10, he represents well the efficient tool of Cloudbeds.
Response from CloudbedsMar 12, 2024
Hi CASA DE ALBA HOTEL BOUTIQUE, Thank you for taking the time to share your feedback about your experience working with Luis from Cloudbeds. We appreciate it!
Beth O.
The costumer support people are helpful and replied quickly
Response from CloudbedsMar 12, 2024
Hi Beth Ordas, Thank you for taking the time to share your feedback about your experience with customer support. We appreciate it!
Shore V.
Luis,s knowledge is very apprecitive
Response from CloudbedsMar 12, 2024
Hi Shore Vista, Thank you for taking the time to share your feedback about your experience working with Luis. We appreciate it!
Marisol
Knowing that you will receive assistance when you needed most.
Response from CloudbedsMar 12, 2024
Hi Marisol, Thank you for taking the time to share your feedback about Cloudbeds customer support. We appreciate it!
yenny
Luis was really helpfull
Response from CloudbedsMar 12, 2024
Hi Yenny, Thank you for taking the time to share your feedback about Luis. We appreciate it!