Closer PetsReviews of closerpets.com

I have a Cat Mate water fountain that has been doing wonderfully for my four cats for over a year now. Unfortunately a few weeks ago one of them decided to chew through the power cord in the night (thankfully no one was injured), so I needed to find a replacement, this was very easy to do on the Closer Pets site, with only a small complaint. Because I was ordering it on the weekend on February 16th, I knew that might delay it which was fine. The soonest I could get it turned out to be the 21st, but it shipped with no updates about its status along the way. It did however arrive safely and on time, and functioned well for its very short use. Unfortunately the night I installed the new power supply, someone chewed through it again (still no one injured). So of course I had to order another one, once again on the weekend being on the 23rd this time. I'm not sure what made the difference with this second order, it arrived in a similar span of time but this time I received email updates about it being shipped, when it was out for delivery, and when it was delivered, which was very nice. I have taken extra precautions with the newest cord now to ward off further chewing, but it has been very easy to find and order what I need from Closer Pets. While I certainly hope not to need to order any further replacement parts for some time besides the standard filters, I'm happy to know how easy it is to do so if the need arises.

You had just what I was looking for at a good price,

This company is so good with customer service! I had another issue in the past & they promptly took care of it. This time they respond within the stated time frame & answered my question. Plus their product (mibowl) is a lifesaver. All my cats get the appropriate food for them & the others can’t access it!!

I ordered new filters for our Dog Mate water bowl. The order was shipped quickly and arrived in a box for protection.I highly recommend this company for their service.

Jess & manager out in Texas troubleshooted to attempt to solve our leaking pond filter issue! I have used Fishmate filter for decades & i appreciate the quality therein.

The customer service at a Closer Pets is excellent. They responded to my issue very quickly (related to Cda Post) and rectified the situation. This is the third time I have contacted them with questions and I am blown away with their exemplary service. Thank you.

Fast and easy to find the parts of my cat's fountain. Fast shipping. Good job.

Great product (cat-mate 3 level water fountain - my cats literally won't drink out of anything else) and very responsive and helpful customer service.