Closer PetsReviews of closerpets.com

I bought a Closer pets cat Mate fountain in Nov. of 2023, pump stopped working almost 2 1/2 yrs later, I still have box that says 3 yr. Guarantee & they won’t replace it, because they changed their policy.

We were a loyal user of the catmate fountain for years, and I mean YEARS. Unfortunately Closer Pets have decided that individual wrapping of their 'genuine' replacement filters is no longer necessary for environmental purposes. I was confused when they started to appear recently in an unsealed box and each filter was unsealed also. I queried this with them as the new way of packaging means which ever supplier is stocking them and where they are stored means they can be tampered with, opened, or if left in unsanitary conditions the filters are not protected. I'm sorry but my cats health is as important as mine, we use a brita water filter, if they arrived unsealed I wouldn't use them for hygiene purposes. Same goes for my cat. Please think about reversing this decision. I will continue to spread the word about this as my cat loved the fountain, but I refuse to use the filters if they are no longer sealed.

These microchip cat doors last 6 months before they quit working. When the first one died, I had it replaced under warranty... 6 months later the replacement also died. I can't recommend this brand and wish I bought a different one.

Customer service is not intelligent, first problem told need a new door replacement insert, when that didn't work called n was told person told me wrong n no I couldn't send back the replacement part !!! Now needed whole new door, wasn't working, emailed n explained WHOLE situation, Jessica wrote back saying need more info on what is going on ,as I said I explained EVERYTHING, and she wanted model number, well there is NO model number on box or in manual, which they show the battery going in sideways n it is NOT possible n have to fight with it to get in not the way shown. I then CALLED n did not need model number just say magnetic cat flap door, they only sell one of magnetic without microchip n he said door needs to b filed down, to tight since door doesn't close all way on leaving and entry, I replaced this with same one that I had for over fifteen years due to it cracked n then farell cat banged it n broke completely off. I do not know yet if chiseling door works , need to borrow one. My cat loses collars in a short period of time, the magnetic balls are pricey at $22 for two without tax n shipping I wanted the magnetic MICROCHIP one which sites said works with MOST microchips, I called company to ask, well, No , I think it MIGHT be due to they r European, with a USA location, the acceptable chips had more numbers than our USA chips n it wasn't acceptable if certain letters in chip, glad I called up to make sure WORKS WITH MOST CHIPS was or was not mine

My order got shipped from Texas to Alaska and is now simply showing in process and late, with no current location.

Keine Empfehlung. Geht direkt nach Ablauf der Gewährleistung kaputt. Kundenservice ist eine Frechheit. Bereits beim ersten Schriftwechsel war bekannt, das die gesetzliche Reklamationsfrist abgelaufen ist. Trotzdem wurden weitere Fragen gestellt/ beantwortet und suggeriert auf dem Kulanzweg eine Art Entschädigung anzubieten. Und dann kommt doch: die Frist ist leider....blablabla. Nach anfänglicher Zufriedenheit jetzt leider nur 1 Stern. Grund: im Modus 'nur raus' sollte die Katze nicht von draußen reinkommen. Tut sie aber. Mit Lebend Beute. Angesichts der Einbaukosten Glaser von € 600 + Kosten Klappe € 80 und Schäden durch Nager (Geschirrspüler Herd und Sideboard kaputt/unbrauchbar) und einer winzigen Rente von € 700 muss ich mich jetzt von meiner sehr geliebten Katze trennen. Bitte nicht kaufen. R. Lemke

I just wanted to share my experience with Closer Pets and the MiBowl+.  I spent nearly $600 on two feeders and the hub only to find out that they don’t work with my cats HomeAgain microchip.  if you read their refund policy, you’ll see that they do not offer refunds if the product was used, however, following the manufacturer instructions, it informs you to use a training mode which requires you to place food in the feeder. Once you do that you product is no longer eligible for a refund. in the event, you did not use food and bypass the training you will be required to pay the return shipping in order to get a partial refund. I caution you on purchasing this product and would have you consider a different option just based on the customer service and refund policy. I chose this brand specifically because of its ability to read a microchip and not require the animal to wear a collar with a very large tag. I was informed by customer service that if the microchip didn’t work that I would need to use the tag and teach my cat how to wear a collar. If this product is going to be marketed in the United States, then it should work with microchip brands that are placed in animals in the United States. It doesn’t. I was offered a refund if I mailed the machines back- that cost over $50 to do. Order from amazon so you can get free returns if the product doesn’t work with your animals chip.

Was supposed to get 10% off 1st order but did not get that