Closer PetsReviews of closerpets.com

Too slow with the item shipping & taking almost 2 weeks to get item. Just not good service.

I purchased an automatic Cat feeder in 2020. Two years later it stopped working and they kindly sent a replacement as I'd registered it to get the three year warranty. Since then, two years later, the new one has stopped working. I messaged the company to explain the situation but as the warranty has expired they will not help. It's disappointing the item only lasts two years. I have tried changing the batteries, this didn't work and I have tried using the 'adj and up arrow' to realign it and this has not worked. I was upset as my Cat has Hyperthyroidism and has lost a substantial amount of weight. He needs to be fed often and whilst we are out we rely on the automatic feeder. We came home from being out all day and found the machine had turned and stopped part way and therefore my Cat wasn't fed the entire day. It is very upsetting to have found this especially with my Cats health condition. The fact this happened shows you cannot rely on this machine whilst you're away from home. The company despite knowing this have refused to help in anyway. Regardless of not being under warranty it is disappointing they've shown no care regarding our Cat not being fed at all whilst we were out. A company centered around Pets should understand how upsetting this is for us.

The filter element is poorly made. When you try to rinse it under a water faucet as required prior to use, it completely falls apart.

I received a prompt response to an emailed question about a problem I have with their product, but it didn’t address the question. Also, tracking information indicates that the item I ordered has not yet been shipped…five days after I received an email saying that it had been and two days after I would have received it if it had been. Overall I would say their communication style is like a quick puff of hot air.

It has been nine days since my order was confirmed, and it is apparently still sitting in Avenel, New Jersey -- which is a long way from San Marcos, Texas. I'm sure the product is fine, but the shipping time is too slow. The cat door I ordered is actually a replacement for an existing door, and I needed it right away.