CLMBRReviews of clmbr.com

I hope that I can change this review from one star to five in the future, but right now I cannot do that. I can’t mark it with zero stars either. My sister and I were two of the founding members purchasing our machines in the first week or two of January 2021. We have had little contact with CLMBR other than the vague responses that we would be contacted by a delivery partner (Ryder) to get our CLMBR deliveries scheduled. I had to read reviews here, on Facebook and Instagram to find out their delivery partners had changed. This is a word of caution to anyone wanting to purchase a CLMBR machine with a delivery promise of ten weeks. CLMBR can’t even deliver to the people that ordered the machine many months ago! If you are financing your machine, seriously consider your options and other products. Take these reviews seriously! If you have the money to spare and you can wait, great. Your health is worth it and this machine has so much potential. But CLMBR has to be able to deliver and sustain itself for the future to make this investment worth every penny. Now, CLMBR, where is my machine and my sister’s? I am no celebrity (Jayz, Pitbull) and neither is my sister, but we still invested money in you and deserve what we paid for. Don’t forget that the people that can market for you best are the regular people like us who are the backbone of your industry.

So glad I came here to discover a lot of clients have not received the product. CLMBR needs to learn how to communicate. Thought I would have the CLMBR by now but looks like no by the reviews I'm reading. This is a mess and I don't understand how a company does not keep clients updated. I paid upfront to get a product that I don't know when if ever I will receive. Miss me with new start up because at the very least a company should know how to communicate. This is just awful. No longer excited to receive CLMBR

I was one of the first 30 orders in the world back in December 2020. Yes, all the delay complaints are true. They did keep pushing back their release date. And yes, the delivery was a mess. Having said that, I was lucky enough to have a messed up good delivery experience, as opposed to some other folks. My white glove delivery folks were actually white glove. My team had been delivering and assembling CLMBRs all over the area and had mine up and running within 15 minutes and took away all the packaging materials. But, I ended up getting calls for weeks from a separate company that was scrambling to assemble my machine. I kept telling them the delivery company took care of it, they noted it, and then they kept calling me. Lol. So I got too much love. It's a brand new company funded on Indigogo that tried to launch during Covid. Was I super annoyed the product kept getting delayed? Yes. Is it understandable? I think it's fair to say yes as well. As far as the product goes I'll give it a 4 right now. One annoying thing is that the machine is super limited in operation if you don't subscribe to the online service. It records less than what you would expect of each of your workouts and doesn't have separate profiles to track climbs by different people. I'm holding off so far on activating my free months because I want to get used to it before the clock starts on that. Lastly, I think the most annoying thing about it is that you have this massive screen in front of you and you can't connect your iPad or phone to it to watch videos or listen to your own music. It's only there for the subscription classes. That may be the most annoying thing about it all. But the machine is so far largely solidly made. I only have a few design gripes. And the workout is a total ass kicker, figuratively and literally. I have a Concept2 rower and this workout is far more strenuous and I don't have to worry about bad form wrecking my back. ————- Okay update 2 months after purchasing. This is ridiculous and horrible. Changing my review from a 4 to a 1. I took a couple of months before activating the subscription. I’ve tried 5 times. 4 with customer support trying to give me instructions. Since I was an early buyer I got a promo with 6 months free with a promo code. Each time I try to enter the code and then credit card info the system doesn’t recognize. Customer service keeps giving me a new code and a different set of instructions on how to activate. Still no dice. It’s ridiculous. This is the most basic function of the software. And these people seemed to have decided to put the instruction class on how to use the machine behind the pay wall. So you can’t even access the orientation class. Given how horrible the software is I don’t dare try to pair my heart rate monitor or Bluetooth headphones for fear of glitching something else. And the software forces you to repair the app to the machine every time you log in and then you get stuck at the access code screen unable to get to the Home Screen. Bottom line, it appears a fitness equipment hardware company tried to write software. This code is utter trash. Stay away until and unless they actually hire UX designers and coders that are competent.

Wish I could give this company a zero star rating. Ordered my clmbr in December was told I would receive my clmbr in June?!?! I have just received my clmbr today Tuesday Sept 28th?!?! I was supposed to received a white glove delivery what I got was a huge box in my garage. Is this a joke? This company is a mess. I called them to ask why my machine was not assembled and what happened to the white glove service that i was told I would receive they said that they have been backlogged and had not gotten to me yet. This company is in way over there heads. I bet the celebrity orders that did not get affected from "COVID" did not recieve this so call 5 star treatment?!?!?

Bad service, bad product. Buyer beware. It’s all a hype up game for them.

I have been extremely patient as a "Founding" member of CLMBR and a previous member of RiseNation. I was the 10th person to place my order. Despite the regular updates to let me know that my order was pushed back OVER 1 year, then additionally from June, to July, to August of 2021. I sit here at the end of September 2021 finding myself emailing CLMBR - without any response, calling them - only to leave voicemails (because no support staff are available) and reading updates as to how over 81 other people who placed orders have received them. Not to mention the gyms that received the equipment as well. I understand it's COVID, I understand the Delta Variant and how it has impacted manufacturing, from parts, to labor, to delivery. What I don't understand is how I was one of the first 10 people to purchase the CLMBR, yet 81 people received it prior to me. I don't understand how the support staff can't resolve this issue, much less return a call or voicemail Additionally, because of COVID CLMBR is now asking clients to self assemble or to find a local specialist to assemble it and in turn provide a $200 credit. I opted for this as well. So, literally all CLMBR has to do is create a FED-EX shipping label and out it goes. I can't fathom what the issue is. I have received furniture, and other large deliveries without issue. I'll keep you updated but beware.

My rating is low because is hard to provide feedback when I have not received my CLMBR. I placed my order back in May and I have not received it. I’m sure that once I receive the unit my rating will change.