CLMBRReviews of clmbr.com

Can't get a hold with anybody in CLMBR customer service...immediately sent to voicemail to leave a message.

I spent $2500 on this machine and used it for 1 week. After about 5 normal uses, the machine starting making knocking noises so I immediately stopped use and made a ticket with customer service. Turns out the pulley in the right arm broke and now the machine won’t function so I’ve been waiting for resolution for 2 weeks. Customer service says they may have to send me a new arm or new machine but that can take several weeks! For the price I paid, I would expect the unit to be more durable? If if was a fluke issue (sometimes that happens) I would expect a new machine or replacement part expedited so I could be up and running fast.

Worst experience. I'm writing this on behalf of someone too. Ordered CLMBR and waited forever for delivery. Once it finally arrived, he received a used product. How do we know it was used? There were scratches all over it and it was difficult to assemble, as there were missing pieces to the machine. Once assembled, there was ZERO resistance no matter how much resistance he put on the machine. I thought the nightmare would be over, but pick up never happened. It took over a month to schedule it and once the day came, the XPO driver never knocked on our door. He took a picture of our door and left. Now he's waiting for a new pick up date and wasted 4 months of his time. I can't wait to get rid of this thing in our home. It's clunky, takes up too much space, and doesn't work. BRAVO!

I was supposed to have received my machine mid July and I still haven’t got it‼️ I get emails stating that I will be contacted within the next week (twice now) and have still not heard from anyone several days later than last email to them. I just googled “is the CLMBR machine a scam” and came up with this site. I am NOT HAPPY‼️

Still waiting for my CLMBR… My last review was in August 27… Once again I had my hopes up! I received a message on October 11, that I will be contacted to schedule delivery day. Still haven’t be contacted and they said it will take up to 2-3 weeks… I am now WEEK 4… shows how much this CLMBR customer service, manager, etc DO NOT CARE of my health. I do not like mentioning that I am disabled person but it is what it is and that’s why I need my machine.

CLMBR is a joke. I have been waiting 6 months. Getting the same email every week. 1-3 weeks. CLMBR says it's taking longer because of my location to the distribution center, but just found out this morning I can get one at best buy in 4 days. This company does not care about its customers. Do not support this company. You can go to the gym for 5 years for the price of this machine.

Clmbr's promise to receive my unit by the end of October was the 5th failed promise of their company. 1st: July 2021 2nd: August - September 3rd: September-October 4th:October 14th 5th: By the end of October This is not acceptable and poor business practice I have been more than patient to only receive more and more failed promises from this company. They give excuses of Covid distribution issues while LeBron and Dane Cook received theirs months ago. I firmly believe the company does not care about its customers and were simply looking for interest free funding from customers who would eventually cancel due to their ridiculously bad distribution management. I have heard stories of at least 3 people who received theirs broken as well. If this happens to me I will surely cancel the payment and I'll wait 8 months to allow them to pick it up just as they have done to me

Unfortunately, I like many had delivery issue. I was an early buyer in 2020 when white glove delivery was only option and I paid for the fee; which I didn’t mind bc I could never have imagined putting it together. Well October I receive a text message to schedule my delivery date. I set up for following Friday when it arrives the delivery person informs his company does not set up the machines. I contacted CLMBR support who got back to me within a hour to say there was miscommunication aka they never explained how white glove delivery would work - apparently you set delivery date and then later would receive call from another company who sets up machine. Why the hell would that process work? The box the machine arrives in huge; and the email you receive “to prepare for delivery” says to have room for two people to put together machine. Luckily for me bc I am 8 months pregnant a neighbor and my husband were able to put machine together. But; then we had some issues with the machine bc it started to make loud noises when resistance was changed the paperwork that comes with machine says to review checklist with names of troubleshoot videos that do NOT even exist on their site. So yes I am sorely disappointed bc my machine appears to be defective and we have to wait for an outsourced technician to come to our home to check it out; when that will happen…who knows! They are a new company so I can be understanding of all these delays but can’t help be disappointed I paid thousands of dollars for a machine that I have to again wait to use bc their machine was poorly constructed. Customer service was responsive though. I will give them that and I am supposed to be refunded for the delivery fee. Update: CLMBR sent me a defective product and are stringing us along. Don’t order from them. I am so upset with this company.