CLMBRReviews of clmbr.com

This machine has all the hallmarks of a beta test. It isn't even close to being ready for mass market. It's a wonderful idea that isn't even close to being an acceptable product. Some of this has to do with design flaws, some with poor shipping and assembly. Give it at least two years for them to resolve these issues before you invest your money.

It's been 3 months since I ordered my CLMBR and still nothing.

I Ordered the product 5 months ago with the climb now pay later program. I was thinking It might show up late October because they said it was about a 6week wait for delivery. After the 6weeks I contacted Clmbr and they said they had changed their financing to another company and to re-apply, I have mentioned to them canceling my order and refunding my money but nothing has happened since then and the payment of 77.00 is still pulled from my account every month. I recently seen them advertised on the UFC octagon which I find almost humorous because they can’t deliver the product or at least refund the money and cancel the order.

I have fallen into the same category of all of these other customers that bought a system in Feb/March 2021 only to receive it in November. It came with installation service and the handles were installed incorrectly and there was a missing retaining screw. First session the left side squeaking began. After less than three weeks, the resistance band disintegrated mid workout. This was December 5th. They sent us a replacement center console. This sat in the basement until we were supposed to have our repair service on January 10th. That was canceled by the third-party without notice. So then I was told “I could do it myself with the instructions from the video,” w.t.f!?! I was up until 3 am trying to get this thing disassembled, reassembled, calibrated, and back up and running. We’re back on it again, and then on Jan 14th the repair team randomly shows up with no notice to “replace the screen”. Not their fault, but GTFO. How do we address this squealing on the left side? The customer service was relatively helpful. However, in the middle of trying to rebuild this thing I got an email that they were going to close the trouble ticket on the machine as I hadn’t replied in some time. It was two days after the cancelled appointment ?!?!?!

over two months and still no clmbr i have called and no answer i want my money back

Waited almost a year for delivery and very, very disappointed in the product. Machine has virtually no resistance, and makes a clunking sound from the left side tread. It appears from other reviewers that they have a similar experience. Customer Support are good people who try their best, but are being let down by a company who have over promised and under delivered. This company is all about their image and marketing hype - which looks amazing. However someone forgot that building a quality product was a fundamental requirement for real success. Their is a reason that Lebron did not invest, he uses the competition. This thing had so much potential and I truly wanted it for my home gym. The disappointment and inconvenience is real. You might want to wait for the next iteration of this product. Launch version is good looking garbage. Save yourself the time, money and frustration. In the end - this company will have had my money for over 1 year for a product that did not live up to the hype. In its current functionality only inexperienced unfit users will think this machine is good. It costs 1/2 the price of the leader and the functional quality when compared is an insult to the category. Trust me - do not be fooled by a good marketing campaign. You are basically paying over $2K to be their product test market. If they survive this production / functional quality issue, this thing could be good. The concept is sexy, but the execution is severely lacking. I was really rooting for this thing Buyer Beware!

I was amongst the first to order in february. I have still not started climbing. I am in the state next to them.. they keep saying covid is delaying them! Meanwhile they have outfitted gyms and BestBuy is fullfilling orders for people ordering over 6 months later. Instead of waiting I have decided to ask for a refund, as many complaints of noisy machines and some bad design features have now scared me away.

If I could rate this negative 10 I would!!! First it took a good part of the year to get our machine. However we were paying months for a machine we didn’t even have. When we finally get our machine about a month ago went to do first workout and it’s broke doesn’t even work. My husband FaceTimed with a rep and the tension belt was broke!!! Broke on a machine that has never even been worked out on!!!! After multiple phone calls we are back to waiting for someone to tell us what they are going to do to make right. So now we have a machine we are paying for that doesn’t even work and has been taken apart in pieces per the reps instructions and still never been used!!!!! Horrible company if I could get my money back and send this machine in the broken state it is in back I would!!! Never have they offered anything to make this right horrible company!!!