CLMBRReviews of clmbr.com

Do not waste your money. This machine is consistently frozen and the customer support blames it on the customer. We installed a router in the room of our gym and the machine consistently resets. we also have tonal with zero issues. buy tonal.

I received my climber last Thursday. Then was notified via email that I am in a 2 part zone. Delivery being part 1 and set up part 2. There has not been any follow up emails to inform me of a date or what to expect. Sadly I pass by my big box of fun on the daily… while I read great reviews of the actual machine….customer service “HELP!!!”

Ordering the machine was the easiest part of the process. Accessories shipped and arrived fast. Mother's Day special $1,000 off. I have been researching this machine (and similar) for several months. With a considerable discount plus free white-glove service (set up the machine for you), I ordered right away on 05/05/2022. Clmbr uses XPO Logistics as its courier. It is only 20 miles between the pickup location (Urbancrest, OH) and the delivery location (my address, Columbus, OH). The first delivery was scheduled for 05/12/2022. I had to reschedule to Saturday, 05/21/2022, because I had a death in the family and needed to travel out of town. I received an email providing a delivery timeslot for 12:30 - 4:30 pm. Also, this email stated I would receive a phone call 30 minutes before the delivery. The timeslot came and went. I did not receive any updates from XPO saying there was a delivery issue. So I called about 2-3 hours later -- to account for unexpected delays (related to weather, etc. It was raining bad that day). XPO representative said the machine was delivered. I exclaimed I had not received my machine. She stated she would draft an escalation ticket, and I should call back in 24-48 hours. Monday, 05/23, I received an email from XPO stating my equipment was delivered -- which was NOT accurate. So I contacted them and was advised the same- call back in 24-48 hours. I was also told I had to reschedule the delivery--the gag is: the delivery could not be rescheduled because the system showed the item as being delivered already. Meanwhile, I am receiving several automated calls and text messages from XPO informing me to schedule [white-glove installation] service. At the time, I was not aware that there would be two steps: 1, delivery, and 2, installation. Every time I received a call, I answered and would be routed to the same people and told the same thing --- it was a very frustrating ordeal. After 24-48 hours had passed, I called XPO to check the status of the escalated ticket-- No new developments. On Thurs, 05/26, I contacted Clmbr to inform them about my experience with XPO. I asked to cancel my order. The customer agent apologized for the bad experience-- however, did not offer alternative solutions to retain my business. I'm not asking [looking] for preferential treatment (i.e., discounts or other free stuff). However, working together to find an amicable solution would have been ideal. Sometimes saying "I'm sorry about your experience" is not enough. Advice to Clmbr: Please partner with a different courier - you will continue to lose business this way. Selling the machine is the easy part. Getting your product into consumers' hands is the lifeline of your business. No machine delivery = no additional selling opportunities (merch and the BIG ONE: subscriptions). Efforts should focus on improving logistics. **Update 06/07/2022 - Reached out to XPO to verify if they received a cancellation from CLMBR and they confirmed they had not. XPO representative stated their system shows that the equipment was delivered. I then asked the rep to read the notes on the order. I was told the same thing - we will create a ticket blah, blah, blah. I asked to speak to a supervisor who stated the would contact the [XPO]warehouse for an update. To date, this issue has not been resolved. **CLMBR is not BBB accredited** This company as a"F" rating.

We received our Clmbr 5 days ago and the installers while great guys, were not familiar with the build which by any stretch is not easy resulting in pieces not properly installed and cannot use. I have called and emailed with no response yet. The one call I did have about delayed delivery seemed to be with a person on her cell phone. I still cannot use it and still no response

Had payments set up and then they chose to use another finance company and canceled my order after several months of payments. Then took out 3 more months before finally canceling auto pay.

Unfortunately I didn't even get to use my CLMBR as their signature 'white glove' service promise was never fulfilled. POOR CUSTOMER SERVICE all the way around. Purchase and delivery were simple but the 3rd Party service they contract by XPO was terrible! You cannot get in touch with a person even in the U.S. as all calls are routed out of the county. Not generally an issue unless it has anything to do with time/location where they are utterly unfamiliar. When I requested the Unopened 10ft box that it arrived in be picked up and returned, I was told - with a smile - "for $350, why Yes". I'm glad I didn't cancel the gym membership just yet. The CLMR itself may be an amazing product but nearly $3000 later and I will never know. Best advice (and I quote the 'Supervisor') "put it together yourself" and start enjoying it today. World class product, $10.00 Service (and that includes the phone call!).

Machine was delivered today. Was supposed to be assembled but the delivery guys said they did not know how to do it and were not told to do it. Extremely frustrating. Since it is a Saturday I am sure I will not hear from Clmbr. Thought I would put it together myself. Upon inspection of one of the uprights, the retention pin was missing and the flywheel would not turn. I suspect the pin fell out during shipping and is stuck in the track somewhere. All in all not happy right now.

I wouldn’t recommend this machine. It has the potential but it’s not ready for market. I was one of the first owners and it took 3 months for them to fix my tension which I still believe hasn’t been fixed since I don’t feel the difference between 1-11. First they expect you to fix the issue via phone on a new piece of equipment. It took a few calls for them to finally send the 3rd party technician. Also, their extended warranty is a joke. They didn’t offer anything when I purchased the CLMBR but when I did see they had something available I wasn’t allowed to purchase it since it was past the 60days of trial but it took 3 months for them come check out my clmbr. Even thought it’s still under warranty they won’t allow to extend. They also claimed the founder pricing would be the best they would offer which now they are offering specials which are lower than the indiegogo pricing for the founders.