Cleveland ClinicReviews of clevelandclinic.org

I have been a patient of the Cleveland clinic for 20+ years. I have yet to schedule an appointment over the phone with any doctor across any heath department without multiple transfers, and lengthy hold times (at least 25-45 minutes in 20 years.

Made an appointment two months ago as a new patient due to a change in our insurance. I am now required to go to CC. I got a call today that my appointment has been canceled. The next available appointment is over 3 months away! I will be out of prescription medication way before that time. Customer service rep told the office this and they said they would put me on a waiting list for cancelations. I’m so sure that will happen (sarcasm). Can my husband sue if I die? (Sarcasm.) can’t go back to my previous doctor because my insurance does not cover them.

These jokers don’t deserve one star I was booked in for a treatment at the Cleveland with Dr Nunoo Mensah that included 1. General anesthetic. 2. Colonoscopy 3. Corrective surgery On the day of the operation I was asked by a relative how the bowel prep was going. I told them the nursing team had told me this wasn’t needed and neither had the medical secretary. I called up to check and guess what they missed it. In fact I did need bowel prep. What is the consequence- missed time off work - seriously traumatized after getting myself ready for this and lost complete confidence in the surgeon and the Cleveland clinic. They can’t explain why or how such a school boy error can take place but they did say sorry which sadly doesn’t help me and the considerable pain I am in. I will be reviewing my options Against the Cleveland Clinic and note they already have a pathetically Low score on trustpilot

Greetings, Attempted to get very simple questions answered via the portal with Zarmeneh Aly, MD. These were basic yes or no questions and her admin staff noted we must see her for an appointment. This is a huge waste of time and shows a non patient Centric attitude. The questions are either ignored or not addressed. We call it obfuscation! Are they blocking provider access to respond to these questions? My neurologist believes they are playing politics which is less than professional. Would "you" travel a thousand miles plus and hotel for four simple questions? Respectfully Steven Yates MBA Healthcare Administration University of Texas. Ps...I'm from a Senior Leadership role as a Compliance and risk auditor so can "smell excellence and also mediocrity with one sniff". Not a novice!

Cleveland clinic Deceptive billing practices. I'm being billed a year after, I had an office visit. After paying my account total off. And having a zero balance. 4 months later they say I owe them from a year ago. You can't never get a hold of them by phone. This was payed by my insurance company in August of 2023. And there just billing me in 3/16/2024 ??

I have moved all my care to MetroHealth because I feel treated more like a person and less like a number to them. I haven't seen a Cleveland Clinic doctor for over a year. But all of the sudden I started getting statements from Cleveland Clinic demanding $35. It turns out they have started reprocessing claims from 2021 that I've already paid copays on and were long closed and settled. The Clinic claims there were "errors" that caused the need to reprocessed, but can not explain how my previously paid co-pays do not apply to the reprocessed claims. They are essentially double dipping on co-pays and insurance claims. This hospital system is amongst the least ethical in the world when it comes to billing. You would think being sued would have cleaned this up, but they have returned to their nearly criminal behavior and shady billing practices.

Do to a clerical error on my Insurance coverage, bills that were covered by my Insurance were taken back as Blue Cross claimed I had no Insurance coverage for that period. I took four months to straighten out the problem but my insurance was restored. Blue Cross along with myself called the billing dept to let them know that the problem was being solved. We asked them to make a note on the account that we were working to have coverage restored but Cleveland Clinic said it was their policy not to. All along I was receiving notices about my pass due accounts. I understand that the bill is my responsibility and I was not ignoring the issue. I was working to get the problem solved. Cleveland Clinic should change their policy on not adding comments to customers billing accounts.

I requested the HPV vaccine for my 12 yr old daughter during a wellness check. A Muslim doctor, who had complained to me about having to go to medical school a second time in the US after attending in India, refused to give my daughter the vaccine. He started talking about my daughter wanting sex all the time because she had received this shot. He was an absolute idiot and there’s no way this hospital did not know this. Never again will I go back. They save the good doctors for celebrities.