ClerivaReviews of cleriva.com

Response from ClerivaOct 27, 2025

Hi Simon, I truly apologize for the inconvenience that you still haven’t received your package. After checking, the tracking shows that it was marked as delivered on October 24, 2025, but based on the proof of delivery from Royal Mail, it appears the parcel may not have been delivered to your home and is likely still in their sorting facility. We’re currently coordinating with our logistics department to confirm if Royal Mail can arrange a redelivery, as this would be the fastest way for you to receive your order. I’ve also resent an email containing your tracking details so you can easily monitor the progress of your package. We truly appreciate your patience and understanding, Simon, and please know that we value you as our customer. This isn’t the kind of experience we want you to have, and I sincerely apologize for the situation. Rest assured, I’ll continue doing everything I can to get this resolved for you as soon as possible. If you ever need further assistance or have any questions, you can always reach us at [email protected]. I’ll always be here for you!

Response from ClerivaOct 15, 2025

Hi Alan, I’m really sorry for the trouble and the wait with your order. Your package took a bit longer to clear customs because of high shipment volumes, but I’m happy to let you know that your package is now moving forward. The current status shows that it has already left the international sorting facility and is on its way to your destination. Once it arrives, Royal Mail will take care of the final delivery. As soon as they scan it into their system, you’ll start receiving updates along with the estimated delivery date. I’ve also sent you an email with your tracking details so you can easily follow the progress of your package. I truly appreciate your patience, Margery, and I’m very sorry for the inconvenience this has caused. If you ever need help or have any questions, please don’t hesitate to reach out to us at [email protected] and I’ll be more than happy to assist you.

Response from ClerivaOct 13, 2025

Hi Jon, I truly apologize that your order hasn’t reached you yet. Your package took a little time to clear customs, but I’m happy to let you know that it has now been cleared and is currently at the Princess Royal Parcel Hub. This means it’s already at your destination and being prepared by Royal Mail for final delivery. Once Royal Mail scans your package into their system, you’ll begin receiving regular updates, including the estimated delivery date. I’ve sent you an email that includes your tracking information, so you can check the latest updates and see exactly where your package is at any time. I truly appreciate your patience while it makes its way to you, and I’m really sorry again for the trouble this has caused. If there’s anything else you’d like me to check or assist with, please don’t hesitate to contact me at [email protected]. I'm always happy to help!

Response from ClerivaOct 13, 2025

Hi Thomas, I’m really sorry you’re still waiting for your order, and I understand how concerning it can be when a package takes longer than expected. I’ve personally checked the tracking for you, and your package has arrived in your destination and is now at the linehaul office, which means it’s being prepared to be handed over to GOFO Express for final delivery. You should start seeing new tracking updates soon once it’s scanned by GOFO Express. I’ve also sent you an email with your tracking details so you can easily keep an eye on its progress. I truly apologize for the inconvenience and appreciate your patience while your package is on its way. If there’s anything else you need, please don’t hesitate to reach out to me at [email protected].

Response from ClerivaOct 11, 2025

Hi Barbara, I know how frustrating this must have been, and I’m really sorry for all the trouble it’s caused. The delay happened because your package was held up in customs for a bit, but I’m happy to share that it has now cleared and is already in your destination country. Royal Mail will be handling the final delivery from here, and once they scan it into their system, you’ll start seeing new updates and an estimated delivery date. I’ve also sent you an email with your tracking details so you can check the status anytime. Thank you so much for your patience, Barbara, and again, I’m truly sorry again for the inconvenience. If you need anything else, please feel free to reach out to me anytime at [email protected].

Response from ClerivaOct 11, 2025

Hi Steve, I truly apologize and I understand how it can be a little worrying when your order hasn’t arrived yet, so I checked your tracking details for you. The good news is your package is already on its way and is expected to be delivered by Saturday, October 11, 2025, by 9:00 PM. You should receive it very soon. I’ve also sent you an email with your tracking details so you can follow the progress from your end. I truly appreciate your patience, and I apologize again for any inconvenience this may have caused. If you need help with anything else, please don’t hesitate to reach out to me at [email protected].

Response from ClerivaOct 11, 2025

Hi Beryl, I’m really sorry to hear that NovaFlow didn’t bring you the results you were hoping for, and I truly appreciate you taking the time to share your experience with us. While many users find consistent relief from congestion and nasal irritation with regular use, I completely understand that results can vary from person to person depending on the underlying cause of the symptoms. We stand behind our 120-day money-back guarantee because your satisfaction truly matters to us. Please reach out to us at [email protected], and I’ll make sure your full refund is processed quickly and smoothly for you. I’m genuinely sorry again that NovaFlow didn’t meet your expectations, and please know that I'm fully committed to resolving this for you as quickly as possible.

Response from ClerivaOct 11, 2025

Hi Alex, I’m so sorry to hear that your order hasn’t arrived yet. I completely understand how concerning that must be, and I’d really like to look into this for you right away. Could you please email us at [email protected] with your order number (usually 5 digits like #00000)? Once I have that, I’ll personally check on your shipment and make sure everything is moving along properly. We truly appreciate your patience, and I apologize for any inconvenience this may have caused. I’ll make sure this gets resolved for you as quickly as possible.