ClerivaReviews of cleriva.com

Coney was quick to respond and quick to issue a refund to me when the product, sadly, did not benefit me. It really made me want to continue to patronize and support this company, even though the product I originally purchased didn't really work for me.

Great Customer service. Unfortunately the device did not work for my condition but it was well designed, super easy to use and awesome customer service so hope it can help thousands of others.

My new unit stopped charging, I wasn't expecting the response I received and can honestly say this is HOW Customer Service is done. Maddy from Clarica responded quickly, listened to my dilemma and reacted so quickly and thoroughly I was amazed. Asked if I could provide a video showing my issue with charging, I did so and I'm receiving a replacement at no additional cost. WOW is all I can say. Other companies should learn from this, this is how you keep customers and grow a solid business Thanks Maddy, you're excellent at your position.

Maddy went out of her way to get Accurate Information--and keep me Calm and Comfortable. She gave a strong capable and professional performance. Excellent!

Maddy, your associate was the best. Helpful, patient, friendly and knowledgeable. You are fortunate to have such a great cust service person. 5 stars.

Great Customer care and communication, very helpful and quick responses.

Unfortunately, the Novaflow product did not work for me due to some previous surgeries and procedures that I've had years ago. (Turbinectomy/Polyp removal/etc). However, I really did want to try the product in the hopes that it might get me some congestion relief. After trying it for a few months without positive results, I reached out to the company to request the 120 day money back guarantee. I worked with Coney, who was very understanding with the conversation and had no issue at all honouring the refund. I received it within a couple of business days...fully repaid to my CC. I really wish that the product could have worked for me, but the next best thing is to have the business stand behind their product and refund the amount as promised. Well done! If you're considering it...I would suggest you give it a go...as you have nothing to lose! Thanks again, Coney!

My e mail request was answered by Maddy within a few hours of sending it. She resolved my issue promptly and kept me updated throughout! First class customer support thank you Maddy and all at Cleriva!