clearlyfiltered.comReviews of clearlyfiltered.com

I have had many water systems over the years. I am very serious about water quality and what I drink. In the reviews, Clearly Filtered is one of the few that actually takes out plastic and many other nasty chemicals and contaminants. I decided the cost was worth it and wanted to get the plastic out of my water! I have used the pitch thru 3 filter changes. The water was good! The ONLY issue is that this last time, there was a musty smell and I noticed mold growing around the seal. I was very surprised as I do not fit the top on the container tightly so there can be some air circulation!! Clorox did kill the mold, but I have decided I can not have a water filter with this issue. And this filter is VERY EXOENSIVE. I am one person with a dog and you go thru a lot with this pitcher to get water, and now there is mold!!I am going to find another solution. Probably time to find a real system that is not mold susceptible! I am very allergic to mold.

If I could give them a 0 I would, but that is not an option. The company refused to give me a refund for water filters that I never received which amounted to over $100. Customer service told me that in order to receive a refund, the filters had to be "returned to sender", how can I return a product that I never received in the first place. I stopped further filter orders until I get a credit to my account. What good is their product if they charge you for it and don't send it. Maybe the company should rename their company to Clearlycrooks, that would be more accurate as of this writing.

Please be careful with this product and company. I experienced mildew smell and taste with the water filtered through their filter. They tried to say that it must be something in my water. My water does not have that smell or taste. The smell and taste was only In the water filtered through their filter. I have another filtering system and that smell and taste is not there. I complained and asked for a refund since it was affecting my health with diarrhea, bloating and gas. They denied it saying it was past their 30 day refund policy and they could have done it. When I stopped using their filter the problems I was experiencing have gotten better. I will never use their products again. Not healthy and too expensive.

I have been a customer of Clearly Filtered for over 4 years. I have always had great customer service when I call. When my pitcher broke after a year, they replaced it free. When a filter didn’t work (at all), they replaced it free. Yes it can take several hours to filter water, but you have to remember the filter is 8 layers (or stages) thick! My daughter now has my original pitcher and I bought a new one when I moved to my apartment. For my daughter, it’s just her and my granddaughter. For me, it’s just me. But I can go through about two pitchers full everyday. I drink about 120oz/day. So I bought a plain water dispenser that sits in my fridge. Once the water has filtered in the pitcher I pour that into the dispenser. I always fill my pitcher at night so it’s ready to go the next day. In the meantime I use the dispenser for my already-filtered water. Customer Service once instructed me (when I had the filter that did not work) to soak the filter completely over a 24 hour period before installing it into the pitcher. Works every time! So, 1 cracked pitcher replaced for free after 1 year 1 replacement pitcher over 3 years old 1 new pitcher over 3 years old 1 bad filter out of 20+ over 4 years both households 1 filter lasts 6 mos or more even with the heavy use in both households I would recommend Clearly Filtered. It does the best job that the other inexpensive 2 stage filters can’t do. The only thing I would change is for Clearly Filtered to have a larger variety of containers (like the dispenser I have) and larger insulated flasks. Well done Clearly Filtered!

THE WORST customer service. My replacement filters got lost in the mail. CF could not have cared less. smh I DID get a refund -- only after 20+ emails, over two days, when I screamed. I don't think the 'filter' is all that good anyway. I am done doing business with them.

Amazing water but it takes 8+ hours to fully filter. It’s a WEEK old. I tried the necessary steps to fix it, via support, and it did nothing. They claimed it was the building that I lived in (it is an older building).. I tried boiling water from the tap, then when it reached room temp I put it in the clearly filtered- still a very very long time to filter through. The water is amazing though. I’ll try one more filter when ours expires, and if the problem is still happening I will switch companies

I’ve been a customer of clearly filtered for about 4 years now and I will never buy from them again. First of all, their pitcher design is horrible. It breaks at least once every 6 months. Second they refused to work with me when they sent an autoshipment to my old address (auto ship was every 15 months so easy to forget). Lost $150 despite the fact that just a week earlier I ordered $180 with them buying 3 filters and a new pitcher (since mine was again broken). They told me to work with the post office that’s a 3 hr drive from my house and does not answer their phones (bc it’s center city Philly) . They don’t care if you’re a loyal customer they will refuse to help you out. I’m truly appalled they’re willing to lose a customer they had for years rather than refund me, especially since the shipment is being sent back to them!!! IT WAS NEVER EVEN DELIVERED TO MY OLD ADDRESS.

Such a shame - love the company ethos but their customer support is awful and they completely have miss sold the product - made claims that are completely not true. Please stay away.