clearlyfiltered.comReviews of clearlyfiltered.com

Two problems... one of the filters I purchased took 3 hours to go from the reservoir to the pitcher. When contacting customer support, they wouldn't replace it because they said it was technically working. Really? So, I cancelled my subscription. When I log in my account even confirms it's cancelled. But, they billed me $150 in August of 2023 and I had to dispute it. Now in June of 2024 they did it again. Don't go near this company or product.

major regrets. very expensive pitcher and filters for one person with minimal use. waste of money. filter only lasts 2 months--it filters extremely slow but water tasted great. I wrote the company they said I may need to change the filter. omg so soon--can't afford that plus the waste. I changed the new filter and the water tastes horrible. I primed the filter correctly. Priming the filter process is a pain and ridiculous!! what a waste of $$$ Im pissed and out of $$$

The actual filters were okay. But the additional items, such as the "priming bag" and the pitcher itself were basically useless and cheap plastic garbage. Two of the three filters I received in my last and final order did not even allow for water to enter the filtration portion of the filter. The "priming" bags, using the description loosely, did nothing but pour water into the sink. My advice: find another water filter source.

Great customer service. I had a replacement filter I had gotten from a former distributor of theirs three years ago, and it was defective and leaking charcoal throughout the box. It was out of their warranty period, but they asked me send them a picture of it. I did, and they sent me a replacement right away. The product is great. We take it with us on trips. I highly recommend it.

Horrible customer service. They shipped me a filter that was delivered to the wrong unit number. Instead of making it right, they're insisting I spend hours of my time trying to get "additional tracking information" from the local post office. I'm not sure what they expect it to say? Definitely not going to say "We delivered your package to the wrong unit". Great way to lose a loyal customer who recommended these units to family and friends. At this point, I'll get my money back one way or another, and try a company that treats their customers better.

Same issue as the comment below. I've placed my order more than two weeks ago and still haven't received it, or got any update from the company for that matter. Had I known I would have gone for another product.

I was promised order filled for a pitcher filter in 2 to 4 business days, then after taking my money they due to high demand 1 to 2 weeks still no order. Avoid my mistake and just don’t buy!

I live in an area with a great deal of petrochemical drilling and it’s also located at the end of the Mississippi River. For the last 4 decades this area has become a cancer hotspot. I do not trust the tap water. However, I don’t want to add to the current plastic problem that the US is drowning in. I did extensive research and found Clearly Filtered as consistently being rated the best filter for removing the most dangerous chemicals from water. I have been their customer for over a year now and their products are incredible. What’s more is their customer service is remarkable. They are a great company who cares about their clients just as much as they care about people’s health and the environment. I love this company and will be their client for a very long time.