clearlyfiltered.comReviews of clearlyfiltered.com

It appears the filter in the pitcher works well enough, but the pitcher itself is a piece of junk. It’s very difficult to pour water without it spilling out the edges of the lid. We have to hold the pitcher over the sink when we pour. I don’t understand how each filter is $50 but the pitcher itself is worth maybe $5. Better design, please!

I've been with this company Clearly Filtered for the past 7 years and the recent year the filters have lost it's expectancy. Normally a filter would last me half a yr seeing its just me using it. The filter I've received recently only lasted a few weeks. Thats a huge jump. I contacted the company and was issued a replacement but the same thing happened. Worked for a few weeks and almost shutdown. The taste in water the filter isn't the same either. So I looked at reviews to see if its just me as the representative had me feeling, and I see many other customers complaining about the same thing. So my question is to this company, "if you're seeing the reviews, why not find out whats going on with the filters instead of assuming a customer doesn't know how to use the product properly?" Needless to say, I am not buying another filter from this company. I've decided to invest in a Berkey. Hopefully this company gets this issue straightened out.

When you go to buy there is a warning that the company "is not responsible for lost or damaged packages" and to buy insurance. This is now how ecommerce has always worked, its part of a growing and silent movement by companies to offload responsibility onto 3rd party insurance companies which are always scams and a nightmare to deal with. It is YOUR job as a company to make the customer order fulfilled, that means taking responsibility for shipping issues.

My experience with Clearly Filtered has been deeply disappointing due to quality control issues and poor customer service. Product Quality: Purchased 3 pitcher filters between June 2024-December 2024. Two filters were defective (taking 12+ hours vs. advertised 30 minutes), while one worked perfectly. Since all filters used the same water supply and location, this clearly indicates manufacturing inconsistencies, not environmental factors. Customer Service: When I contacted them in February 2025 about the defective filters, they completely ignored my email for over 4 months. Only after threatening regulatory action did they respond, providing contradictory explanations and refusing any refund for the $133.84 in defective products. What They Do Well: When their filters work properly, they do filter effectively in the advertised timeframe. How They Can Improve: 1. Implement better quality control to ensure consistent manufacturing 2. Respond to customer inquiries promptly 3. Stand behind defective products with reasonable return/refund policies 4. Train customer service to provide accurate, consistent information I wanted to support their water filtration mission, but the combination of inconsistent products and unresponsive service makes them unreliable. Consider other options.

The filter are apparently very efficient against fluoride and chemicals! But in the beginning it was a normal TAX border rate for EU like 250 dollars pay 50 in custom taxes! NOW CLEARLY FILTER DECIDER TO MAKE MONEY ON THE CUSTOM TAXES SAYING ITS FOR OUR GOOD, no more custom surprises! LOL their custom and shipping taxes are NOW MORE EXPENSIVE THEN THE PRODUCTS YOU ORDER! I wrote them 5 times telling them never in the human history custom taxes were above a product price ! Very poor customer service! They couldn’t care less! They either answer a stupid automated email or just ignore! Here attached an example of a normal custom tax from DR idriss an American company sending to Spain! See 254 products for 53 custom taxes! Not like you 150 of filters for 175 custom tax going in your pocket! Solve this!

Terrible product. Design flaws with the pitcher itself, I had to replace the top part twice cause it keeps falling off. Also, filters are inconsistent. One time the water goes through another it doesn’t. Every month we have the same issue. They also claim you should replace it every 3 months but we ended up replacing it once a month, otherwise it takes an entire night to fill the pitcher once. It’s a full time job to filter the water.

Easy instalation. Water tastes like plastic chemicals, even after flushing the line many gallons later.

The filters seemed to be ok at first. The pitcher is cheap thin plastic and the little flip up thing on the front broke off washing it. After my two filters I noticed this white residue on my coffee kettle that wasn’t there when I used bottled water. My third filter came and it looked like someone scraped it on the cement. It wouldn’t thread on to the primer or my pitcher properly and leaked. I emailed them and they asked for pictures which I sent back. Then they emailed me wanting video of it leaking. By then I already threw it away because it was soaked leaking on my counter. They never offered to replace it and told me I needed to hold onto it until troubleshooting was finished. There is no troubleshooting something that is destroyed and won’t screw on. I am a machinist and deal with threads on a daily basis and understand how they work.