clearlyfiltered.comReviews of clearlyfiltered.com

Always seem to have to worst experience with their customers service. Had a email come about a subscription I thought I had cancelled and was out of town for a loss in my family, and moved. So they’re sending it to our old home. I contacted USPS and they stated it had not shipped and could not help me, contacted the property I lived at and they cannot do anything because someone lives there, so they would have to send it back. They refused to help And or refund the package, that I’d have to wait for it to be returned to be refunded for a product I didn’t even get. Awful service!!

Long-term customer here: DO NOT BUY - the products are cheaply made and will break very easily. They claim to have great support, but you'll end up wasting weeks going back & forth with agents who just send you instructions on how to repair the product because they are unwilling to send you a replacement. It's a waste of time and imo, the worst way to handle customer service because it does nothing for the customer, only buys the company time and intel used to deny warranty claims. They must have been bought & sold by a private equity firm or something, this used to be a good company but they have completely fallen off and I wouldn't give them another penny.

I installed the 3-stage under sink filtration system... but they aren't making replacement filters right now. Customer support team is absolutely terrible. They just respond with the same robotic pre-written message each time ("production delays"). The problem is that these production delays have been going on for months. It feels like they might be going out of business. I would recommend to stay away from investing into a Clearly Filtered system.

I've had nothing but great experiences from this brand; their filters work wonderfully and the water truly tastes better than tap in so many ways. The filters also leave minerals in the water - increasing TDS. Common misconception that TDS should be zero. It should not. The minerals in water are necessary for us to intake, and count as TDS. They have third-party testing as well as in-house which is likely the most thorough out of any brands.

I've been with this company Clearly Filtered for the past 7 years and the recent year the filters have lost it's expectancy. Normally a filter would last me half a yr seeing its just me using it. The filter I've received recently only lasted a few weeks. Thats a huge jump. I contacted the company and was issued a replacement but the same thing happened. Worked for a few weeks and almost shutdown. The taste in water the filter isn't the same either. So I looked at reviews to see if its just me as the representative had me feeling, and I see many other customers complaining about the same thing. So my question is to this company, "if you're seeing the reviews, why not find out whats going on with the filters instead of assuming a customer doesn't know how to use the product properly?" Needless to say, I am not buying another filter from this company. I've decided to invest in a Berkey. Hopefully this company gets this issue straightened out.

When you go to buy there is a warning that the company "is not responsible for lost or damaged packages" and to buy insurance. This is now how ecommerce has always worked, its part of a growing and silent movement by companies to offload responsibility onto 3rd party insurance companies which are always scams and a nightmare to deal with. It is YOUR job as a company to make the customer order fulfilled, that means taking responsibility for shipping issues.

My experience with Clearly Filtered has been deeply disappointing due to quality control issues and poor customer service. Product Quality: Purchased 3 pitcher filters between June 2024-December 2024. Two filters were defective (taking 12+ hours vs. advertised 30 minutes), while one worked perfectly. Since all filters used the same water supply and location, this clearly indicates manufacturing inconsistencies, not environmental factors. Customer Service: When I contacted them in February 2025 about the defective filters, they completely ignored my email for over 4 months. Only after threatening regulatory action did they respond, providing contradictory explanations and refusing any refund for the $133.84 in defective products. What They Do Well: When their filters work properly, they do filter effectively in the advertised timeframe. How They Can Improve: 1. Implement better quality control to ensure consistent manufacturing 2. Respond to customer inquiries promptly 3. Stand behind defective products with reasonable return/refund policies 4. Train customer service to provide accurate, consistent information I wanted to support their water filtration mission, but the combination of inconsistent products and unresponsive service makes them unreliable. Consider other options.

The filter are apparently very efficient against fluoride and chemicals! But in the beginning it was a normal TAX border rate for EU like 250 dollars pay 50 in custom taxes! NOW CLEARLY FILTER DECIDER TO MAKE MONEY ON THE CUSTOM TAXES SAYING ITS FOR OUR GOOD, no more custom surprises! LOL their custom and shipping taxes are NOW MORE EXPENSIVE THEN THE PRODUCTS YOU ORDER! I wrote them 5 times telling them never in the human history custom taxes were above a product price ! Very poor customer service! They couldn’t care less! They either answer a stupid automated email or just ignore! Here attached an example of a normal custom tax from DR idriss an American company sending to Spain! See 254 products for 53 custom taxes! Not like you 150 of filters for 175 custom tax going in your pocket! Solve this!