clearlyfiltered.comReviews of clearlyfiltered.com

Algae collected between the seams in this product. I could not clean this. This is a design flaw. When I contacted the company for a replacement piece I was told it was out of warranty. This company offers a “limited lifetime” warranty. This is misleading marketing. There’s no lifetime warranty. Do not buy this!

I have to give respect to the ClearlyFiltered company policies and their customer service. I ordered this pitcher after watching multiple reviews, and I received it in a couple of days. After receiving the pitcher, I primed it as instructed; however, I had a taste issue, the water had a dry aftertaste. I contacted the customer support, and they replied within 24hr gave me further instructions, which I did. It helped, but didn't fix my issue, and I found out that I have small particles in my water, so I contacted customer service again, and they said that these particles are due to hard water in your area. To be honest, I didn't believe them and asked to return my pitcher, and was ordering another one from them as I believed that I may have a faulty item. To my surprise, I was sent an email saying that since you are not satisfied with the pitcher, we have issued you a full refund, and we do not accept returns for any item that has been used. I was very surprised because most of the water filter companies have very bad reputations when it comes to polices and returns. Not ClearlyFiltered though, they lived to their word, and with no questions asked, I received my refund. As for the pitcher, the aftertaste vanished after priming the filter and filling the pitcher multiple times, and the particles are hard water, as they said. I compared a friend's pitcher with mine, and his had particles as well. I felt I owed them at least a review to thank them for being transparent and honest. I hope this review helps other customers to feel safe buying and dealing with this company.

Clearly Filtered should stand behind its poorly designed products. I chose Clearly Filtered for its reputation for clean, health-focused water—but their pitcher has serious design flaws. The top/spout section is permanently sealed (sonically welded), making it impossible to clean internally. Over time, visible buildup developed inside this sealed area that cannot be removed through soaking or standard cleaning. This is NOT user error—it’s a fundamental design limitation. A product intended for drinking water should NOT trap residue—and potentially mold—in areas that cannot be accessed or sanitized. Customer service is equally disappointing. My concern was never actually addressed clearly. I got their "pitch" and excuses. And I received generic cleaning instructions that completely ignored the sealed chamber issue. I was then told the product was out of warranty and encouraged to buy a new one at a discount. When I called, I was even told these pitchers are “not meant to last.” Nice. This kind of response is unacceptable for a premium product—especially one tied to health and safety. Recommending replacement instead of standing behind a flawed design only reinforces concerns about durability and hygiene. At a minimum, I expected a replacement for the defective component or a meaningful solution—not a sales pitch.

Passport Priority Duties and Taxes Paid 5 to 9 business days Shipping $119.55, Tax $119.59, Duty $9.52 Total $248.66 Seriously ? 250$ in taxes ? Time to keep drinking fluoride I guess - their filters are ridiculously expensive anyway - insulting.

Have been customer several years. Previously good filters. Got a bad filter and contacted customer service but they were combative and refused to either replace or credit my account. Being on subscription I had to order new set of filters to replace bad one, but they sent two orders and refused to cancel. They charged my card days ago and had yet to send the order. Bottom line they couldn't care less about satisfying their customer. Also, I like the filters overall but the pitcher is made of very cheap plastic and poorly constructed.

The replacement filter took forever to prep. The bag they give you is useless when the water isn't even filtering through it. Total blockage. I finally screwed the replacement filter on the pitcher and filled the reservoir 3 times because I refused to hold the prep bag forever waiting for water to drip throught it. My filter that came with the pitcher on my initial purchase did not do that. Im glad I found a work around the slow prep time otherwise I was returning it and looking for another water filter brand.

Filters are turning the water a milky white color, and Clearly Filtered Customer Service is not promptly replacing the product or issuing a credit. These filters cost more than $50 each. Clearly Filtered is very disappointing in their response, and I recommend not using their products because they don't stand behind them when they are defective.

Love the quality of the water and the fact the filters also filter out fluoride. But the pitcher design is not ideal. The spout needs to have a bit of a lip or a better design. It's a big container and pouring small amounts from it is not ideal (i.e. into a small cup). The large spout is great for filling a humidifier quickly but not so great for every day pouring to drink. I would love to see a design fix albeit I already own the current design. Hoping Clearly Filtered sees this review.