customer
All of the electricity providers offer…
All of the electricity providers offer introductory rates, when it comes up for renewal all seem unwilling to work with existing customers. It’s unfortunate as I liked Clean Choice, my options were so limited it made more sense to me to switch and leave Clean Choice. The customer service rep was horrible, patronizing, I hung up it was so bad.
Response from CleanChoice EnergyNov 14, 2025
Hello, thank you for reaching out, and thank you so much for the time in which you supported 100% clean, pollution-free energy as a customer. We understand that pricing is important, and we appreciate your feedback. We are working to add new CleanChoice Energy solar farms to the grid to drive down our prices and generate more pollution-free electricity. Looking at our records, it appears that you signed up with a promotional discounted fixed rate. However, the price of electricity increased significantly during the time you were a customer, so our Customer Experience Specialist was not able to offer you a better rate when you called. We did review the interaction, and we agree that the Specialist could have done better on the call. We will retrain the Specialist so that we can provide better experiences in the future. If there is anything else we can assist with, please reach out to us by calling 1-800-218-0113 (Monday through Friday, 8am to 7pm ET) or by emailing us at [email protected]. Thank you so much again for the time in which you supported 100% clean energy. We appreciate the positive impact you made as a CleanChoice customer.