CleanChoice EnergyReviews of cleanchoiceenergy.com

Response from CleanChoice EnergySep 18, 2026

Hi Saul, thank you for reaching out, and thank you for supporting 100% clean electricity. We’re sorry the charges on your DQE bill were higher than expected. CleanChoice Energy’s quoted rate applies to the electricity supply portion of the bill, while DQE continues to charge for delivery and other utility-related costs. We understand that the total bill can still be confusing—we’d be happy to review your bill, clarify the charges, and answer any other questions you have. Please contact our Customer Care team at [email protected] or 1-800-218-0113, Monday through Friday from 8am to 7pm ET. Thank you for supporting 100% clean, pollution-free energy.

Response from CleanChoice EnergyJul 8, 2026

Hi David, thank you for taking the time to reach out. We're sorry to hear about your experience. As your third-party electricity supplier, we rely on account information provided by your utility, and we understand how frustrating address or billing issues can be. We apologize for the inconvenience you experienced. If you have questions about your account, our Customer Care team would be happy to assist you. You can reach us by calling 1-800-218-0113 (Monday through Friday, 8am to 7pm ET) or by emailing us at [email protected]. Thank you for the time during which you supported 100% clean, pollution-free electricity. We’re grateful for the positive impact that you made on our environment.

Response from CleanChoice EnergyFeb 20, 2026

Hi Lisa, thank you for reaching out, and thank you for the positive impact you made during the time in which you supported 100% clean energy! We appreciate your feedback and regret that you didn't stay with us. We reviewed your account and found that you had the same rate throughout your time with us. We also found that right before you cancelled, your usage increased significantly (likely because it was the summer season, when many customers’ usage increases significantly due to air conditioning)—this likely contributed to the increase in your electric bill. If you are willing to give us a shot in the future, we are offering an even lower fixed rate to customers in your area than what we were offering before. We can also provide you with some energy savings tips to help you use less electricity during the summer and winter seasons when customers typically see a spike in their energy usage. We hope that you will give us a chance again in the future, and if you have any additional questions or concerns, please reach out to us by phone at 800-218-0113 (Monday through Friday, 8am to 7pm) and by email at [email protected]. Thank you again for your support and consideration of 100% clean, pollution-free energy!

Response from CleanChoice EnergyJan 9, 2026

Hi Alicia, thank you for reaching out to us, and thank you for supporting 100% clean energy. We appreciate you reaching out and sharing your feedback with us. We are having one of our Customer Experience Specialists reach out to you by phone to review your pricing plan and see if there are any plans available that might better fit your needs. Thank you for being a loyal CleanChoice Energy customer and for supporting 100% pollution-free energy for the past 10 months! We appreciate the positive environmental impact that you’ve made.

Response from CleanChoice EnergyNov 14, 2025

Hello, thank you for reaching out, and thank you so much for the time in which you supported 100% clean, pollution-free energy as a customer. We understand that pricing is important, and we appreciate your feedback. We are working to add new CleanChoice Energy solar farms to the grid to drive down our prices and generate more pollution-free electricity. Looking at our records, it appears that you signed up with a promotional discounted fixed rate. However, the price of electricity increased significantly during the time you were a customer, so our Customer Experience Specialist was not able to offer you a better rate when you called. We did review the interaction, and we agree that the Specialist could have done better on the call. We will retrain the Specialist so that we can provide better experiences in the future. If there is anything else we can assist with, please reach out to us by calling 1-800-218-0113 (Monday through Friday, 8am to 7pm ET) or by emailing us at [email protected]. Thank you so much again for the time in which you supported 100% clean energy. We appreciate the positive impact you made as a CleanChoice customer.