CleanChoice EnergyReviews of cleanchoiceenergy.com

Response from CleanChoice EnergyNov 7, 2025

Hi James, thank you for reaching out, and thank you so much for your support of 100% clean energy. We regret to hear that you are considering leaving, and we appreciate your feedback. The fixed rate plan you originally signed up on was a promotional and discounted plan, and in the past year, electricity prices have risen due to increased demand for electricity. However, we still have some options for you. Your renewal offer included a fixed rate plan and variable rate plan. The fixed rate is guaranteed rate for 12 months and is an increase from your prior fixed rate, but the variable rate would begin at 9.7 cents per kWh for at least the first month, which is lower than West Penn Power's price of 10.317 cents per per kWh (and their supply is mainly made up of fossil fuels, which pollute our environment). Please reach out to our Customer Experience team to discuss your options further. You can connect with us by calling us at 888-986-8116 (8am to 7pm Monday through Friday ET) or by emailing [email protected]. No matter what you decide, we greatly appreciate your support of 100% clean, pollution-free electricity in the time you are with us!

Response from CleanChoice EnergyOct 9, 2025

Hi SF, thank you for taking the time to leave us a review and share your experience with us. We regret to hear that you are thinking about switching suppliers. In some of the areas we serve, the utility's budget billing system does not work well with electric suppliers, and it may be a better experience off of the budget than on it. We are sorry to hear the bill is more than you expected. If you would like to discuss your account options with our Customer Care team, you can connect with us by emailing [email protected] or by calling us at 888-986-8116 (8am to 7pm Monday through Friday ET). Thank you so much for your support of 100% clean, pollution-free energy!

Response from CleanChoice EnergyAug 29, 2025

Hi Willis, thank you for reaching out, and thank you for supporting 100% clean, pollution-free energy. We are sorry to hear that you are paying more than you were expecting, but our Customer Care team is here to help! Please reach out to our Customer Care team so that we can review your invoices with you and discuss your options. You can connect with us by emailing [email protected] or by calling us at 888-986-8116 (8am to 7pm Monday through Friday ET). We look forward to assisting you, and we appreciate your support of clean energy.

Response from CleanChoice EnergyAug 29, 2025

Hello, thank you for reaching out, and thank you for supporting 100% clean, pollution-free energy. We understand that no one wants to see an increase in pricing. However, since you signed up last year, electricity costs have increased significantly in our region. Even your local electricity utility's price for fossil fuel-sourced electricity has near doubled since two summers ago. What separates CleanChoice Energy from all other energy suppliers is that we only source 100% pollution-free energy from wind and solar farms (no fossil fuels like coal and gas, which pollute our environment), and we are also in the process of building new solar farms all across the region to help control costs and offer our customers better pricing in the future. We urge you to reach out to our Customer Care team to see what other options you have to continue receiving clean, pollution-free electricity from us. We are available by phone at 888-986-8116 (Monday-Friday 8am to 7pm ET) and via email at [email protected]. We look forward to assisting you. Thank you again for supporting renewable, pollution-free electricity with us!

Response from CleanChoice EnergyAug 29, 2025

Hello, thank you for reaching out, and thank you for supporting 100% clean, pollution-free energy. We are sorry to hear that you are paying more than you were expecting, but our Customer Care team is here to help! Please reach out to our Customer Care team so that we can review your invoices with you and discuss your options. You can connect with us by emailing [email protected] or by calling us at 888-986-8116 (8am to 7pm Monday through Friday ET). We look forward to assisting you, and we appreciate your support of 100% clean energy!

Response from CleanChoice EnergyMar 6, 2025

Hi Greg, we appreciate your feedback and your loyalty of being a customer with us since 2018. Thank you for supporting 100% clean energy! We apologize that the current pricing is higher than non-clean energy. The good news is that we are currently building new solar farms across the region, and our hope is that over time, these farms producing clean solar energy will help us to reduce the costs for our customers. In the meantime, your account is on a fixed rate that will not change for 11 months. We will send you a renewal offer around nine months—if you are not satisfied with that offer, please contact our Customer Experience team to see if there are other offers we can provide you. Thank you again for your many years of being a customer! We appreciate your support of 100% clean, pollution-free energy.