Classic FirearmsReviews of classicfirearms.com

I ordered a brand new part and they sent me a used incorrect and much cheaper item! I paid $220 and the USED item they sent sells for $100 new. I didn't open it within the return time frame because I didn't have the firearm for the part yet. Customer service finally got back to me and they replaced the item with the correct one I ordered.

As I am writing this review there are countless others who are experiencing the same thing = poor customer experience, and service. I ordered my item Jan. 11, 2021 and have yet to get anything other than a delay notice of which they are now over the 10-15 days they said things would be processed. It appears that they are mis-advertising their inventory on the website in order to get money upfront from people. Please understand all that read this that the bad reviews over the last months are 100% accurate. Do not buy from these guys and expect your item to truly be in-stock. Don't let them entertain you on YouTube and have you buying from them to become their next sucker. They don't have this stuff in-stock so please BEWARE.

1st time ordering from them and it will be the last time. 4 weeks and waiting to be picked. I've ordered the same item from others since and got it with in a week. With the way they respond, you'd think they were out of business.

“Worst customer service I have ever experienced. Ordered 5 mags 11 days ago and order still shows awaiting pick. Emails go without be responded to. Phone call attempt gives you an automated short unprofessional response and then hangs up. They have lost my business. Maybe making videos is more important then selling product. Other suppliers are dealing with the same unprecedented times but still service their customers. I've ordered firearms, ammo, and mags from other dealers after I ordered with Classic and have received all my items from them already. Shame on Classic Firearms.”

Worst company ever still waiting for a order with no explanation of why they haven't shipped it i will never buy from them again and good luck getting ahold of them no customer service skills I hope they go out of business

Price gouging; No order status change; No communication; Insane cancelation fees which don't matter because you can't actually reach a human on the phone to cancel your order anyway. Also if you do cancel an order they can keep the charge for up to 90 days before reversing it. They also charge you in full when you place the order instead of when they ship it like every other company. Stay far far away from these people.

Ordered $2k item ten days ago, company immediately charged my card, and the item still has not shipped. I have also emailed and called the company multiple times with no response, going to give them a couple of more days, and then issue a fraud chargeback through my bank. This is absolutely unacceptable customer service under any circumstance.

Order was placed on Jan 6th, 2021 No updates on the website, order is still in processing: ready for picking, called their phone number only to get an automated message and hungup on, no response from email support. I was informed from friends that have done business before with classic that they were a good and reputable company, but with how poor the service is currently I will not do business with them again. Edit 1/26/2021: Finally got through the phone line without being hung-up by their automated system. I've been told the reason for their delay is due to changing warehouses. Still doesn't explain why three weeks later the order has not moved out of ready for picking status. Edit 2/2/2021: Nearly 4 weeks later and still no movement on my order. I've called again and they gave me another excuse of a "programming issue" with their warehouse. Before I could get a response from the representative (Stephanie) she hung up my call as I asked a series of questions and saying this is unacceptable.