Claire's Florence, KY.Reviews of claires.com

Commande ps reçu on ne peut joindre personne au téléphone c est une honte comment se faire rembourse ?

NEVER I MEAN NEVER get your ears pierced at Claire’s for the first week it was fine then the second week it was literally stuck inside my ear I MEAN YOU COULDNT SEE IT IT WAS INSIDE MY EAR AND INFECTED AND I HAD TO GO TO THE HOSPITAL SO I WILL NEVER RECOMMEND CLARIES FOR EAR PIERCINGS and NOW I HAVE A HUGE WHOLE IN MY EAR THAT IS BRUISED

HORRENDOUS - I wish I had read these reviews before shopping online with Claire's. I ordered my items via the euro currency version of the website. All items were 40% off. When I received my confirmation order they charged me full price for all items ordered and items were also missing from my original order. I contacted customer services via email and their response was that the amount quoted included the sale price. Which was untrue. I was being quoted the full price. I replied with a breakdown of what each of my items costs according to their website. On doing so the total amounts to 40% less than what Claire's have charged me. I have asked them to give me a breakdown (cross referencing each of my items with their own website) and explain to me how they came to their total. I have heard nothing back from them. I therefore cancelled the order twice via email as there is NO option on their website to cancel an order. Next I hear my order has been shipped! For such a huge company I wonder that management is not horrified at the online mismanagement of their company. I find it incredulous the experience I've just had. Never ever in my online history have I experienced such treatment. I didn't even bother to look at reviews beforehand as I was trusting in the Claire's brand name. DO NOT SHOP WITH THIS COMPANY. I will be contacting the Ombudsman as I hate to think of the countless others that will come after me.

The store deserves 0 star. I made an order online on November 2nd. Got and email confirming it was shipped on 4th November saying it could tale up to 7 working days. A tracking link was provided on the email, but does not work. There is 10 working days already and I still didn’t receive it. Tried to call their customer service loads of time and the call get disconnected after 25-30 minutes waiting. Tried to sent an email as advised on the phone, no reply. Tried ALL their social medias, no reply. It is disgraceful. If you are not able to cope with the online shop, just don’t do it. It is so disrespectful being charged for an order and not receiving it. Ridiculous.

They deserve 0 stars. I placed an order online but needed to return a couple of items. I went to my local store to do so. The girl had no idea how to do an internet return and had to call someone for advice. She then tells me I can't return one of the items because they don't take back body jewelry. I asked why that info wasn't on the item page of the website when I bought it. I also looked at their display of body jewelry and again no warning that you can't take it back. She proceeded to tell me that they make sure to tell everyone AFTER they make the purchase that they can't return the items they purchased. I said that's a horrible and deceptive policy but she just stared at me. Then when I mentioned that I may have paid with PayPal she stated they couldn't do the return in the store or I would just get store credit. I did actually pay by credit card but again, no mention of that during checkout that PayPal purchases won't be refunded. I would recommend avoiding Claires and going elsewhere. My kids like the store but it's not worth the hassle. They clearly don't care about their customers at all.

Une honte 🤬 ne commandez jamais sur ce site Des vrais voleurs ils envoi pas la commande et certifie le contraire accuse la poste de non livraison Service client ne répond jamais Cadeau d’anniversaire pour ma fille gâché Il faut faire fermer ce site On achète et on reçoit pas je vais contacter le service consommateurs Escroquer des enfants aucune honte aucun respect !!!!!!!!!!!!!!!ARNAQUE !!!!!!!!!!!!!!!

Leider berücksichtigt dieses Unternehmen seine Mitarbeiter überhaupt nicht. Als ich meine Schicht begann, versprachen sie mir ein Training, das sie machten, aber es dauerte nur 10 Minuten und sie hatten keine Geduld beim Führen. Es ist traurig, dass sie die Menschen nicht zum Wachsen ermutigen und nicht das Konzept des Kapazitätsaufbaus haben. Eine Frau war auch offen rassistisch und ich frage mich, wie man eingestellt werden kann, wenn sie das Potenzial haben, andere Menschen zu verletzen, die nicht in ihrer Kultur sind. Claire's hat die Leute auch nicht geschult, höflich und freundlich gegenüber Kunden zu sein. Das Personal beißt sich gegenseitig zurück und das gesamte Management ist schrecklich giftig.

Service client inexistant, livraison longue, aucun suivis des commandes