Claire's Florence, KY.Reviews of claires.com

Piercing offert c'est une énorme arnaque , la vendeuse vous oblige à acheter les paires en or , ne veut mm pas vois montrer les boucles en acier chirurgicale et vous fait croire que c dangereux pour votre enfant. De + elle fait exprès de faire choisir à l'enfant le modèle, évidemment les paires en diamant ou pierres précieuses =les + chères ! Et à moins de transformer ce bon moment en scandale vous repartez avec une paire à 80 balles minimum au lieu des 19€ annoncées !! L'histoire dure infiniment pour que l'enfant ait bien le temps de regarder le magasin et vous supplie de tout acheter ! Tout est calculé c'est le mm scénario à chaque client ... Bref si vous n'êtes pas prévenus vous vous faites avoir même si vous le sentez arriver... elles sont très fortes ! Allez en bijouterie au final vous vous en tirerez bcp mieux.

ORDER NUMBER 012355587 Absolutely Disgusting customer service either by email or telephone. Order received with a small ceramic dish (was to be a birthday gift) thrown unwrapped into a large Jiffy bag, obviously it arrived smashed together with various sets of earrings broken also. I have now spent a whole day on the UNANSWERED customer service number from 9-5pm and tried without success to email my issues too. It’s apparent to me that both these forms of contact at CLAIRES are unmanned. Out of desperation I opted to ring head office only to find that is also the same contact number!!!! What’s the point & what else can I do to get the matter resolved successfully. Judging by the aforementioned comments I’ve little hope!

Awful. Buy 3 get 3 is a total scam. Wound up with a huge bill because of the buy 3 get 3. There was NOTHING free. The sales girls didn't even know what it was even though there are signs all over the place.

Got one of the purple poofy balls the first time. The ball was very entertaining, but the strap on top broke not even 2 hours after playing with it. The next time I also got the same thing, just a different color which was orange and the strap broke after I pulled the tag off (The tag is DIRECTLY on the strap) and as much as I love claires, the strap is super weak and breaks always.

I still haven't received my order. I have sent you 3 emails. I shall not be ordering from here again..I would give 0 stars if I could.

Yesterday I took up their three for the price of two offer. Only realised when I got home that I had still been charged for three items. Returned to shop today with receipt. No that’s not good enough. I have to bring all three items with me as well. I don’t want to return anything. I just want my discount. Fuming at the lack of logic.Asked for the manager, but she was an only slightly older teenager than the shop assistant. Is it me, or does this not make any sense?

Shortest version possible. It was long and drawn out. Basically 10 year old granddaughter saved her money to buy items at Cross Iron Mills. She gave Claire’s 100 bill. She was short changed. Money was placed on table without the manager telling her what her change was. When I scooped it up (was at sidelines) and still with money in hand I counted it. Waited for other customers to be served. Manager gave her more money. Counted it again. Still short. At this point we asked for a full return. At one point over $100 was returned to us. I had honestly told her she gave too much money back and recount it. Meanwhile this money is sitting on the counter. When she took back money we were now short 6 dollars in which she refused to return. Also, there were many customers behind us and I told her and customers to go ahead of us. Money was still on counter. We came back to discuss how she was still short and she was refusing to do anything about it. She wanted me to give her 6 dollars so we could get our 100 bill back? I Don’t care if my granddaughter received 20’s etc. but if you give 100 and you return your items you should have the same Amt. you started with. (does that make sense. We are short $6 and give her an additional $6 would now make my granddaughter $12 short.) I told her if she could close down her till and see what her cash balance was to determine what was going on, but she refused. Meanwhile more customers in line. I didn’t want them to wait because the matter was going no where. Isn’t that a job of a manager? So I ended up giving her my phone number and told her to be honest at the end of night if she was over in her cash and to let me know either way. No call received. Doesn't surprise me! I also asked for Claire’s 800 number. I phoned 6 times. On the second ring it goes to voice mail and they will phone you back. The recording says their lines are too busy. Tried on two different days. Have not received call back and likely think I will not. Looking at reviews from websites they don’t get back to people. Who loses in the end? My granddaughter. Her money and her experience. She even said she will not go back. She doesn’t want to ever lose her money again. One star was too high of a rating for me at Claire's in Cross Iron Mills. Definitely not customer orientated based.

I tired to get my sons ear pierced at Claire’s accessories in Westfield shopping centre. The lady was very rude. Never had any patience. We were there for 2 hours. She never had any good customer service. Don’t get your ear pierced from them. Poor service. Won’t be going back.