John C.
Excellent customer service!
Excellent customer service!
Response from CLAEJun 10, 2026
Hi John, Thank you for your kind feedback! We’re glad you had a great experience with our customer service team. Warm regards, Léa

CLAE – Timeless Footwear, For All Walks of Life.Founded in Los Angeles in 2001, CLAE is dedicated to crafting premium footwear that seamlessly blends timeless style with modern innovation. With a focus on quality, sustainability, and understated elegance, our sneakers are designed for those who seek versatility and sophistication in their everyday wardrobe.Each pair is thoughtfully made using premium materials, innovative construction, and eco-conscious processes—ensuring durability, comfort, and a reduced environmental footprint. From classic leather silhouettes to forward-thinking sustainable designs, CLAE redefines contemporary footwear with a commitment to minimalism and refined craftsmanship.Made to last. Designed for everyday life.
CLAE (clae.com) has 691 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingClothing & Underwear · San Luis Obispo, California
Excellent

Clothing & Underwear · Laguna Beach, California
Excellent

Clothing & Underwear · Torrance, California
Excellent

Clothing & Underwear · Escondido, California
Excellent
691 approved reviews, newest moderated first
John C.
Excellent customer service!
Response from CLAEJun 10, 2026
Hi John, Thank you for your kind feedback! We’re glad you had a great experience with our customer service team. Warm regards, Léa
Jonny
It was not clear on your website that the trainers I ordered were a mens size 6/40 as oppose to the UK size 6/39, which I have previously ordered via your website. I explained the issue and requested a replacement. You advised that I would have to cover the cost of a return (£15). I had hoped for a better more helpful response as a loyal returning customer.
Response from CLAEJun 11, 2026
Hello Jonny, Thank you for your feedback, and I’m sorry for the confusion regarding the sizing and the inconvenience this has caused. We understand your concern, especially as a returning customer, and we’d like to review your case in detail to see how we can help find a suitable solution. Could you please contact us directly at [email protected] with your order number? Our team will look into this with you and do their best to assist. Kind regards, CLAE Team
Hamza B.
As someone from Morocco, I've always been drawn to sneakers with a strong European design influence. For years, I struggled to find a brand that successfully blended European style with American craftsmanship and design. Then I discovered CLAE. I've been buying CLAE shoes for about 15 years, and they have consistently impressed me. I always keep a pair back home, and I've never had any issues with their products. The quality is excellent, the designs are timeless, and the attention to detail is evident in every pair. What I appreciate most is that CLAE offers a unique balance of sophisticated European-inspired aesthetics and American design. I take pride in supporting a company whose products are designed in California and reflect such a thoughtful approach to style. Their customer service has always been outstanding, and I find their pricing to be fair and accessible. They regularly provide opportunities for customers to purchase high-quality sneakers at reasonable prices, which shows their commitment to their customers. CLAE is a company with great values, excellent customer service, and beautifully designed footwear. I highly recommend their sneakers to anyone looking for quality, comfort, and timeless style.
Response from CLAEJun 10, 2026
Hi Hamza, Thank you so much for taking the time to share your experience and long-standing support. We’re truly honored to hear that CLAE has been part of your journey for so many years. It means a lot to know that our balance of European-inspired design and Californian craftsmanship resonates with you, and that you value both the quality and timelessness of our products!! Thank you again for your trust and recommendation, we’re proud to have you as part of the CLAE community. Warm regards, CLAE Team
Jonathan C.
Website, purchase and delivery all very good. Style of sneakers I received are narrower than previous pair I purchased. That should be noted somewhere or widths should be consistent.
Response from CLAEJun 10, 2026
Hi Jonathan, Thank you for your feedback! We also appreciate your note regarding the fit. We understand your point about consistency in width and will make sure this feedback is shared with our product team for review. Thanks again for taking the time to share your experience. Warm regards, CLAE Team
luis
the shoes are beautiful all around .. great look super comfortable highly recommended ..
Response from CLAEJun 10, 2026
Hi Luis, Thank you so much for your kind feedback. We’re glad to hear you love the look and comfort of your CLAE shoes, and that they’ve met your expectations. Thanks again for your support and recommendation. Warm regards, CLAE Team
Jonny O.
I have three pairs of sneakers from Clae. Great fit, comfortable, and quality sneakers. The entire process from purchase to delivery is easy. I haven't had any complaints so far.
Response from CLAEJun 10, 2026
Hi Jonny, Thank you so much for your kind feedback and continued support. We’re really happy to hear that your CLAE sneakers deliver on fit, comfort, and quality, and that your overall experience from purchase to delivery has been smooth. Thanks again for being part of the CLAE community! Warm regards, CLAE Team
Marco M.
Great customer service experience that was prompt and efficient.
Response from CLAEJun 10, 2026
Hi Marco, Thank you so much for your kind feedback. We’re really glad to hear you had a prompt and efficient experience with our customer service team that’s exactly what we aim for. Thanks again for your support. Warm regards, CLAE Team
Peter
Scam. They don't honor the warranty period and don't respond to emails. The shoes are of average quality in terms of durability.
Response from CLAEJun 10, 2026
Hi Peter, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, as this is not the standard we aim to provide. We take warranty claims and customer service very seriously, and we regret that you feel your request was not properly handled or that you did not receive a response. If you’re open to it, we would appreciate the opportunity to look into your case in more detail and better understand what happened. Please feel free to reach out directly with your order details so we can review this with our team at [email protected] Thank you again for your feedback. Warm regards, CLAE Team