CLAEReviews of clae.com

Response from CLAEJul 24, 2026

Thank you for your feedback! We're glad to hear you're still enjoying your shoes. Regarding the heel tab, not all of our styles use synthetic materials. Many of our models are still crafted with full-grain leather throughout, including the heel tab. The materials vary depending on the specific style and its intended design. We really appreciate you sharing your preference for leather, and we'll be sure to pass your feedback along to our product team. Thank you for taking the time to let us know! CLAE Team

Response from CLAEApr 1, 2026

Thank you for your feedback, Austin. We sincerely apologize for the frustration. We are currently in the process of reviewing our return logistics to make them more user-friendly, and your comment helps us prioritize those changes. We hope to provide a much better experience for you next time. - CLAE Team

Response from CLAEApr 1, 2026

Thank you for your feedback! We’re glad to hear you're happy with the shoes and that the exchange process was smooth. We completely understand your disappointment regarding the return shipping fee. As a small independent brand, we currently charge for returns to help offset the rising costs of logistics, though we understand this can be frustrating for premium purchases. We are constantly reviewing our policies and truly value your input as it helps us improve. - CLAE Team

Response from CLAEFeb 9, 2026

Merci pour votre retour ! Nous prenons note que la chaussure taille grand. Nous vous recommandons de consulter notre guide "TRUE FIT", disponible sur chaque fiche produit, afin d’éviter toute erreur de taille ou de correspondance. L'équipe CLAE

Response from CLAEFeb 11, 2026

Hi Eric, Thank you for sharing your experience, we sincerely apologize for the delays and the back-and-forth you had to go through. This is not the smooth experience we aim to provide, and we’re taking your feedback seriously to improve both our return process and our communication. We truly appreciate your patience and hope to make future interactions with CLAE much more seamless. Best regards, The CLAE Team

Response from CLAEOct 8, 2025

Hi Matt, Thank you for your feedback, and we’re truly sorry for the issues you experienced with your order. We understand how frustrating it can be when a delivery doesn’t go as planned and the product isn’t available in your preferred color. We’re glad to hear that our Customer Service team was responsive and tried to assist — they’re always here to help. We appreciate your patience and your support of CLAE. Best regards, CLAE Team

Response from CLAEOct 8, 2025

Hi Barry, Thank you for sharing your feedback. We’re glad to hear you liked the style of the shoes! We’re sorry to hear that the quality didn’t meet your expectations relative to the price. Your comments are very valuable, and we’ll take them into consideration as we continue to refine our products. We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future. Best regards, CLAE Team