Ricardo B.
Shoe is very low quality
Shoe is very low quality: lining is just glued to leather and heel had no padding / support. Not with 180.

CLAE – Timeless Footwear, For All Walks of Life.Founded in Los Angeles in 2001, CLAE is dedicated to crafting premium footwear that seamlessly blends timeless style with modern innovation. With a focus on quality, sustainability, and understated elegance, our sneakers are designed for those who seek versatility and sophistication in their everyday wardrobe.Each pair is thoughtfully made using premium materials, innovative construction, and eco-conscious processes—ensuring durability, comfort, and a reduced environmental footprint. From classic leather silhouettes to forward-thinking sustainable designs, CLAE redefines contemporary footwear with a commitment to minimalism and refined craftsmanship.Made to last. Designed for everyday life.
CLAE (clae.com) has 691 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Showing 39 reviews with 2 stars · Clear filters
Ricardo B.
Shoe is very low quality: lining is just glued to leather and heel had no padding / support. Not with 180.
F W.
Fidèle de la marque, déception sur mon dernier achat. Modèle Salazar avec semelle intérieure mal encollée qui crée une boursouflure au niveau des orteils, donc la chaussure en devient inconfortable. Je me demande comment cela peut passer au contrôle qualité d'une bonne marque comme Clae.
Andrew M.
The wrong shoe was sent
Cam
Shoes feel cheap and the upper squeaks when walking. I purchased white sneakers from Bobbies around 2 years ago and the materials felt much more premium and constructed better at the same price point. Overall the shoes look good, but I wouldn’t purchase again.
Response from CLAEAug 19, 2026
Thank you for taking the time to share your feedback. We’re sorry to hear that the Haywood didn’t meet your expectations, particularly regarding the feel of the materials and the squeaking. Please reach out to our Customer Care team at [email protected] so we can look into this with you and see how we can help. We look forward to hearing from you. CLAE Team
Phil K.
CLAE shoes have really lost quality. I've been wearing a brand new pair of the Joshuas for 2 weeks and the heel is already coming apart. For $150+ shoes, this is absolutely pathetic.
Tim R.
First pair I ordered had horrible wrinkles in the leather right out of the box. I returned them and received a second pair. While comfortable, in less than 2 weeks of wearing them maybe 7 times in total the leather has creased and collapsed in the forefoot and the toe on both shoes. My Bradley Mids that I purchased 6+ years ago look better than these do currently. Not sure if it's the vegan leather or poor materials / construction but for the price point I'm horribly disappointed. I've had white leather shoes that were much less expensive hold up longer and look better. These look awful after just a a short period of time.
Response from CLAEApr 30, 2026
Hi Tim, We’re really sorry to hear about your experience, this is definitely not what we expect from our products. Could you please send us a few photos of the shoes to [email protected]? Our team will take a closer look and assist you as quickly as possible. Thank you for bringing this to our attention. CLAE Team
Ned
The exchange process was overly expensive and at over 3 weeks took far too long to process. Against other benchmarks in the online retail sector I would therefore rate this experience as poor hence the 2 stars.
Response from CLAEMay 18, 2026
Thank you for your feedback, and we’re truly sorry for the experience you had. We understand your frustration regarding the exchange cost and the processing time. This is not the level of service we aim to provide, and we take your comments seriously. We are actively working on improving both the speed and the overall experience of our return and exchange process. Thank you again for bringing this to our attention.
demetri D.
We received a size 7 instead of a size 12. We had to pay $50 to return them.
Response from CLAEApr 1, 2026
Hi Demetri, thank you for reaching out. We have looked into your order and verified that a size 7 was selected at checkout and fulfilled accordingly. We understand that needing to exchange a size can be frustrating—especially with the high cost of international shipping—but as the order was shipped correctly based on the selection made, we are unable to cover the return postage. We are currently reviewing our instructions and logistics to see how we can make returns and exchanges more user-friendly in the future. - CLAE Team