JEAN FRANCOIS R.
Two model arrive but they fit different and the worse - YOU the customer have to pay to send it back
I’ve ordered two type of design they say it’s the same size but I receive the two model. They are quite different on my feet then I have to send one back but very careful guys because if you send back anything that is not what they say on Internet, that is not your size you have to pay to send it back like it’s your fault. Crazy customer service unacceptable. Nice design, but not nice with customer at all.
Response from CLAEJul 24, 2026
Thank you for taking the time to share your feedback. We're sorry to hear that one of the styles didn't fit as expected. Although our sizing is generally consistent, the fit can vary slightly from one silhouette to another due to their different constructions and lasts. We couldn't find any previous correspondence from you regarding this matter. Have you had a chance to contact our Customer Care team? If not, please feel free to reach out to us at [email protected]. We'd be happy to review your situation and see what solution we can offer. We look forward to hearing from you and hope we can help resolve this for you. CLAE Team



