CityShadeReviews of cityshadecompany.com

Customer service was always prompt and helpful in working out solutions and I give them a 4 star. The quality of the roman shades we purchased is a 2 star. After everything said and done, we cut our losses and lost $700 and will be sure to purchase high end in the future. We chose Cityshade because the price was right but we were very disappointed in the quality of make and look. As a roman shade owner for 20 plus years, you can't go cheap. The website does not make it clear that the very top of the roman shade that secures to the window frame is white metal, not a material cover or valance. This gives it a very cheap look. I contacted Cityshade regarding this matter and they sent me strips of material that were the same as the shade for me to glue onto the white metal. I was hoping to return the shades as we didn't like them but there are no returns. READ THEIR POLICIES! The pull cord is not nylon but balled chains on each side of the shades. It is noisy pulling the chains up or down and not long after install, one of the shades would no longer go all the way up or down and I would have to pull hard to get it move with a terrible noise and it would go sideways. So, I sent a letter with a video to Cityshade and they were quick to respond and said they would give a replacement once they received my broken shade. Well, that meant more money on a product we don't like and a sheet would go in the window while we waited for the new one to arrive. This is when we decided to take a loss. Our previous roman shade had one nylon cord that was secured to the window trim. It was smooth, quiet and lasted over 20yrs in AZ windows. I do think that Cityshade is a good company and has great customer service and sales. It's just not what we had in mind and I'm willing to say that it could be what we ordered. Our purchase: Roman Type: Modern Roman Fabric Selection: Mombassa Blackout Oyster Roman Style: Back Pleat Top Treatment: Slim Fit TBDU Control Type: Continuous Loop Control Side: Left Decorative Bottom Rail Style: Heat Sealed Mount Position: Inside

The customer was great as they replied fast to e-mail questions and the quality matched what was stated on the website.

The shade I ordered was made and delivered without the "blackout" feature that I needed. As soon as I called CityShade to explain, Jill had me photograph the shade and immediately process a replacement. The process was fast, and everything turned out perfectly! Thank you!!

The response times were super fast. Jill was diligent in getting answers to my questions. I had an issue due to the shipper mishandling my shade, and City Shade resolved quickly.

The ordering process was very easy. I love the samples I received and the product was easy to install. One thing that was difficult for me as a homeowner was the options given for the roller shades. Product pictures of the different valances and the blackout would have been helpful.

Fit perfectly and look great!

Was exactly what I was looking for!!! Can't thank you enough!!!!

WOW! I am truly stunned at how beautiful these shades turned out. They were also extremely easy to install! I can't believe I almost spent $8000 with a large company to install when I got these for under $1000 and they are just as high quality. I ordered ordered another shade for a different bedroom and will recommend to everyone I know!