CityShadeReviews of cityshadecompany.com

Damaged product, poor quality. Customer service made offerings that were insignificant and required buyer to spend more money without accepting responsibility for the product. Will never purchase again.

Customer service was always prompt and helpful in working out solutions and I give them a 4 star. The quality of the roman shades we purchased is a 2 star. After everything said and done, we cut our losses and lost $700 and will be sure to purchase high end in the future. We chose Cityshade because the price was right but we were very disappointed in the quality of make and look. As a roman shade owner for 20 plus years, you can't go cheap. The website does not make it clear that the very top of the roman shade that secures to the window frame is white metal, not a material cover or valance. This gives it a very cheap look. I contacted Cityshade regarding this matter and they sent me strips of material that were the same as the shade for me to glue onto the white metal. I was hoping to return the shades as we didn't like them but there are no returns. READ THEIR POLICIES! The pull cord is not nylon but balled chains on each side of the shades. It is noisy pulling the chains up or down and not long after install, one of the shades would no longer go all the way up or down and I would have to pull hard to get it move with a terrible noise and it would go sideways. So, I sent a letter with a video to Cityshade and they were quick to respond and said they would give a replacement once they received my broken shade. Well, that meant more money on a product we don't like and a sheet would go in the window while we waited for the new one to arrive. This is when we decided to take a loss. Our previous roman shade had one nylon cord that was secured to the window trim. It was smooth, quiet and lasted over 20yrs in AZ windows. I do think that Cityshade is a good company and has great customer service and sales. It's just not what we had in mind and I'm willing to say that it could be what we ordered. Our purchase: Roman Type: Modern Roman Fabric Selection: Mombassa Blackout Oyster Roman Style: Back Pleat Top Treatment: Slim Fit TBDU Control Type: Continuous Loop Control Side: Left Decorative Bottom Rail Style: Heat Sealed Mount Position: Inside

One set of curtains was beautiful, but the other was the wrong length and not usable. That was $500 out the window. I put the measurements into the system as the gentleman I worked with on the phone told me, but I am out of luck.