CityShadeReviews of cityshadecompany.com

company should have a disclaimer or alert letting cutomers know that the shade will take a few weeks to arrive from the order date.

If you like extremely limited designer availability, a non-functioning website, pressure to purchase before you’re comfortable with the specifications, AI call bots, and customer service that treats reasonable questions as a nuisance, then CityShade is the place for you. After two brief (~15-min) consultations for a very complex project, I was thrilled about the proposed solution. However, I was ultimately sent a cart with incorrect measurements by Melani (mind you, you WILL need someone to build your cart for you because they have a non-functioning website and limited customization options that require a designer’s assistance to add). I was then told that I needed to purchase before midnight on a day that my designer, Melani, would be out of office. She reassured me that she could modify the order upon her return to our agreed-upon specs before it was sent to production. Reluctantly, I placed a very expensive, incorrectly measured order within the “deadline” and trusted Melani’s word that it could be modified. When she returned to the office, I noticed another 6” discrepancy on a key measurement within a very narrow workable wall space, and I sought clarity. My order was then CANCELED—unprompted, unreasonably, and without notice. Multiple follow-up emails and phone calls seeking to reinstate the order went unanswered. I was accused of seeking precision down to fractions of an inch, when in actuality I was seeking clarity over a 6”+ discrepancy within a very narrow workable wall space. Attempted follow-up emails and calls to get the order clarified and ultimately reinstated went ignored. I finally attempted to schedule another brief (~5 min) consult within Melani’s very limited window of availability, which was about one week out, and I was left on zoom waiting for over an hour with no reschedule, apology or follow up. I even called a live person and mentioned I had been waiting for over an hour, and she honestly sounded like she couldn’t care less. No one joined the call or followed up with me since. Most of my calls attempting to resolve this issue over the past month were answered by AI. Those that weren’t, promised to deliver an “urgent message” and/or a callback and never delivered. After 4+ weeks of trying to coordinate with these people, I have given up. I have no idea why they would treat a prospective customer willing to spend thousands with such complete disrespect and disregard. Very disappointing experience, especially given the premium pricing.

1- Its taken too long for shipping order. 2-In one order I notice the string is off of track and it's not pulling up the shade. We were able to fixed it in-house. Please pay attention to quality control.

We were very excited to order blinds, and the designer I met with was extremely helpful. Unfortunately, when it came time to place our order, the website pricing and cart experience were very confusing. I asked the team to review the price difference between two line items. Instead of clarification, I received an email saying they were experiencing website issues and that we actually owed approximately $700 more. I immediately called customer support, but no one could take my call, and no one called me back. Eventually, I received an email response—but by then, I had already chosen a different company. I completely understand that IT and computer issues can happen—that was not the real problem here. The issue was the lack of customer service. If a company cannot provide timely, reliable support during the ordering process, how can a customer trust them to properly manufacture, ship, and support the final product?

Bad experience, my shades were built with the wrong chain, wrong control, and City Shade did not take the responsibility I would expect. They are only slightly cheaper than The Shade Store. Save yourself the buyers remorse.

Annoying staff and prices fluctuate all the time!

We have had several issues so far. Delayed shipment (waiting on fabric), one shade was 1/2 inch shorter than said measurement, we didn’t receive the wall mount remote (they sent later), we didn’t receive the chargers for motorized batteries (supposed to send later), but worst of all…. The INSTALLATION PROCESS. Absolute worst bracket design I have ever seen. What should have taken 30 minutes tops has been HOURS of frustration, and of course no one is available to help on weekend when people actually are typically installing. They may be cheaper, but you get what you pay for. Spend the extra money elsewhere.

Have not received my order. Last email that was sent said should be expected around April 28th. Today is May 8th and no order. Poor customer service