City GroundsReviews of citygrounds.com

Sent my boyfriend a bike that had a big flaw on the seat & they want him to jump hoops to get it replaced.

I contacted my bank to dispute this charge as I was pretty sure I was never going to see my bike, and they had my money for 5 days already. Bank suggested that I send yet another e-mail, cancelling the order and requesting a refund, for the file, which I sent on 4/29. Low and behold, I get a shipment confirmation on 4/30, stating the order had shipped! Seriously?! Then on May 1st I get a delivery notification from UPS that my bike would be delivered that day! UPS never shows, but I noticed that the shipment originated at "Cannondale Sports Group" in Indiana. Anyway, I get another delivery notice that it will be delivered yesterday, and the UPS driver shows up with another package for us, and I can see the bike in the back of the truck, so I tell the driver I think that's mine as well, and he says no, it has been placed on hold and identified as a return to sender. I tried yet again to call City Grounds to tell them the bike is in front of me and I'll take delivery, but as normal, no answer, so the bike is on the way back to Cannondale (it was a Schwinn bike). This company does not deserve my business, and hopefully it will save someone else the aggravation. I'm in Atlanta, and there are bike shops re-opening in every neighborhood, so I'll have new wheels by tomorrow.

Do yourself a favors & don’t buy from City Grounds.

BIKE NOT IN STOCK

I received the wrong bike and I contacted support and I still have not received anything from them .

Don’t just don’t. Bought 2 bikes waited a week and then got a email saying they were out of stock and my money would be back in my account in up to 10 days this company is terrible. Took me a week to get a response the bikes that I bought that were available were actually out of stock. Don’t waste your time I went to mr bike and got the same two bikes and got them in less than a week. Oh and the best part one was for my wife’s birthday and they offered me 20 dollars off my next purchase 😂 close the doors already!!! Look at the trending reviews. I’m not the first or the last. Just looking out my friends.

They got the money and after confirming me the order and the tracking number they disappeared! I have never received the bike. After 10 business days, I had to call them to get my money back! Still waiting. Terrible!

Ordered a kids bike from City Grounds for my son's birthday. The order said the bike was in stock and should ship in about 3 days. My credit card was charged immediately. I get an email 8 days later that the bike has shipped. However, I also get an email stating my order was canceled because the bike is out of stock and disregard the order shipment email. Zero customer service to try to correct their mistake. They at least could have suggested an alternative bike or give a discount off a future order. I'm now scrambling to find the bike in time for my son's birthday.