City GroundsReviews of citygrounds.com

My bike was great but there shipping sucks you have to be home to sign for the package which i counldnt because i work 70 hours a week i jest let it get sent back to them and never called fedex which never left nothing at my door or nothing i reorder from danscomp which the bike was 50$ more which saved me 14$ cause there shipping is free not 78$ like city grounds and there customer service is even better not this a.i. bullcrap ,,fix your website and give people the opportunity to have a scheduled delivery or to opt. out for signing for a package. Not send it to them and tell them you cant change nothing about it and your gonna charge them double shipping cause of there mistake,, worst thing is i even told them in the the order info there will be noone to sign for the package unless its deliver after 6:30 pm or on sunday..

Buy from local bike shop instead. Bike arrived damaged, customer service unhelpful.

my crank didnt work and when i when i talked to someone about a replacment they said it was my fault and and i hurt myself on the bike because of the crank

Bought a bike and then it went on clearance and cityground would not do a price adjustment. Ordered a lot from this site. This is not how a loyal customer should be treated.

City Grounds shipped me the completely wrong bike right before Christmas. Not even close to what I ordered. I ordered a Ripper and they sent a huge Quadangle that is way too big for my wife. Not only will she not have a bike to ride on Christmas day, but I got a bike too and will be riding without her until hers is replaced.

My son was super excited and begged us to buy him the Super Flyer BMX bike. After seeing the price I was hesitant, but splurged since he needed a new bike and was so excited about it. My husband is an avid cyclist, has road bikes and gravel bikes, so he's very familiar with bikes. He assembled the bike and my son was able to ride it for about 4 weeks before the pedal just kept falling out. It appears the threading the pedal screws into is stripped. Contacted the company and they are denying the warranty claim because we assembled the bike and they are saying we stripped the threads, which is completely insane given the metal material. They also stated that if a bike shop had assembled it, then the bike should would be responsible. And they told me they aren't the manufacturer, so if it were a manufacturing defect, they would also not be responsible. So apparently they aren't responsible for anything they sell. Then I started digging and there are several other reviews across the various social platforms reporting this same exact issue. This is a manufacturing defect and any company who doesn't stand behind their $700 product after several weeks of normal wear and tear is not a company you want to do business with. Keep in mind the replacement part they want me to pay for is only $35...they'd rather bad reviews on social instead I guess. RUN...bikes look cool, but warranty and support are terrible. So now I have a cool paper weight in my garage.

I saved up rewards points for over a year and decided to use them to buy a CG hoodie. I ordered it and when it arrived not only was it a cheap Gilden Hoody it fit too small. When I email about doing a return or exchange I was told because o used my points I wasn’t able to exchange. Now I have no points and nothing to show for. Very disappointed in City Grounds with this ordeal.

I've asked to unsubscribe twice. If this were a business where the owners paid attention to the clients I wouldn't be getting this email. STOP SENDING ME EMAILS EVERY DAY!