City FurnitureReviews of cityfurniture.com

Run. Don't walk in the opposite direction of City Furniture. I truly think they are the absolute worst. I wish I read the reviews prior to making a purchase. Not only is the furniture of a poor quality, but the delivery personnel are unprofessional & have a blatant disregard for personal property. In my case, they damaged a brand new floor, the couch they were delivering & destroyed a floor vase that's been in my family for decades. Customer service is non existent. No help at the store level with my claims & zero assistance at the administrative level. I'm still waiting for replacements parts since February with no end in sight. They should not be in business.

Dealing with City Furniture is like being in a relationship with a sociopath with borderline personality disorder. They will charm you, tell you everything you want to hear - then betray you, wrong you, and somehow convince you that it's your fault. ZERO accountability. I ordered an ONYX couch that showed up defective. Two different City Furniture techs came to my house, inspected it, and put in writing that the couch was faulty. What happened next was an 18‑month masterclass in corporate stonewalling: Delay, deny, deflect. Instead of a refund or replacement, City dangled “30 % off your next purchase” coupons, like I’d reward them with more money. Bad delivery #2. When the swap finally arrived, the crew rushed, refused to pop the legs off, gouged my drywall, chipped paint in three rooms, and tracked dirt through the house. Customer service’s response? “Our delivery team says it didn’t happen.” Translation: I’m the liar, and I eat the repair bill. Upgrade scam. Those pricey in‑store “premium” options? Same models sell for hundreds less at Wayfair, Costco, and Rooms To Go. So here’s the bill you risk paying at City Furniture: Defective, low-quality products Delivery damage and zero accountability A blame‑the‑customer culture that calls you dishonest Mark‑ups on “upgrades” you can buy elsewhere for less AVOID! Shop elsewhere and save yourself the frustration.

Wow, fifth delivery of a reselection damaged today.Mrs G from social media reached out to me. 2 days ago, swearing up-and-down this would not happen. And that the warehouse would go over this vanity, with a fine tooth comb.I switched from the milan vanity to the vegas vanity.Since the milan vanity came damaged four times at this point I don't trust city furniture to deliver anything undamaged. When the delivery guy came in and opened the bottom drawer, the whole thing was kicked in, you'll see the photos below. I've wasted 5 days off of work. I don't even think they could compensate me that amount of money even if it was free.

DON'T BUY. Although their prices are economical their customer service lacks 1000%! We paid extra for professional cleaning service for our white couch - first, we never received the cleaning supplies that they said they were going to give us. I've called 3 different times to have the couch professionally cleaned (that we paid extra for) they recommended for me to use the "cleaning supplies" that I never received... and they come up with excuses to not send a professional to clean it - that AGAIN, we paid for. We will NEVER buy anything from them again.

A while ago I have purchased a withe fake leather couch and the quality was so bad it had change color with time. I called customer service and they would do anything. I went to Eldorado to get a new one.

We recently bought 2 recliners and matching sofa, which is now just 2 months old. One of recliners is showing some fraying ( wear) on the leg rest. A technician came out to assess and were told protection plan purchased doesn’t cover that issue. No conversation to possibly replace that one recliner since the other 3 recliners show no wear at all. Needless to say, we won’t be shopping City Furniture ever again. This is supposed to be one of their newest products so could it be they use inferior fabric?

If I could give zero stars, I would. City Furniture has the most disgraceful customer service I have ever experienced. From the moment we made our first—and definitely last—purchase with them, it has been nothing but a nightmare of incompetence, dismissiveness, and outright refusal to stand behind their own products. We purchased a piece of furniture expecting quality—what we got was cheap, defective junk that literally started falling apart. The door split apart due to wood rot, a clear manufacturer defect, and instead of taking responsibility, City Furniture hid behind a “no refunds after delivery” policy, completely ignoring the fact that they sold us a faulty product. When we reached out, hoping for a basic level of decency, we were met with a brick wall of excuses and scripted, robotic responses. Their only solution? A replacement door. Because, you know, when your entire piece of furniture is falling apart, obviously just slapping on a new door magically fixes the problem, right? No accountability. No problem-solving. No care for the customer. When their regular customer service proved to be an absolute joke, we escalated to corporate, expecting at least a reasonable conversation. Nope. Same pathetic, dismissive attitude—apparently, their so-called “policy” is more important than selling customers safe, structurally sound furniture. Let me make this clear: City Furniture does not care if they sell you a broken product. They will happily take your money, deliver a pile of garbage, and then refuse to make it right. This company does not deserve a single dime of your money. If you value quality furniture, good customer service, and a company that stands behind their products, go anywhere else. DO NOT BUY FROM CITY FURNITURE. Hey Kate- no we are not interested in discussing anything or giving you another chance. You showed your colors and we have moved on. Thanks.

City Furniture is nothing more than a bunch of incompetent individuals with poor customer service and brainless policies. They make you pay for the furniture first and then you wait until it becomes available. Once available, if you do not schedule the delivery within a short time frame they give it to someone else and you start the process all over again. The furniture you paid for is not reserved for you! I canceled my order and will never shop at City Furniture or Ashley furniture ever again.