City FurnitureReviews of cityfurniture.com

This company is an absolute scam. Save your money and stay far away. I purchased furniture from City Furniture and added their 3 warranty for extra protection, only to discover later that the warranty is completely useless. When I contacted their warranty services, I was told that the issues were due to “normal wear and tear,” even though the furniture was made with cheap materials that began to peel within four to five months. I paid for a three-year warranty that does nothing. The fabric sheds feathers that constantly poke through, making it uncomfortable to use. Their customer service is dismissive, unhelpful, and completely incompetent. This is a classic example of a company selling a worthless warranty solely to extract more money from customers. They refuse to take responsibility, ignore legitimate concerns, and hide behind brainless policies instead of providing solutions. I will never purchase from City Furniture again.

They don't deserve 1 star!!! Sales team jump all over you as soon as you open the door . Then when you do buy something they basically put a gun to your head to buy the warranty . White glove delivery is a scam , guys damaged the walls and the furniture. Bed and couch came defective , still waiting for parts for 3 months. Oh yeah and the warranty , good luck trying to use it . They refused our claim for no reason . Complete scam of a company . Stay away and save your money .

I recently purchased a Wayne Dining Room Set from City Furniture in Fort Lauderdale, and what should have been a straightforward experience turned into weeks of frustration and unnecessary effort. I was told during the sales process that all items were in stock. After completing my purchase, I was informed that the Wayne Mid Tone Buffet was backordered for over a month. The rest of the set was delivered a few days later — but the tabletop arrived damaged. The repair technician who came out was professional and honest, confirming the tabletop could not be fixed and scheduling a replacement. Unfortunately, that replacement was canceled by text message with no follow-up or explanation from City Furniture’s customer service. I had to chase down answers on my own. After multiple unreturned calls and emails, I eventually reconnected with my original salesperson, Ahmed Abdo, who was the only bright spot in this experience. Ahmed personally intervened to correct what customer service had ignored — he rescheduled the replacement delivery and helped issue a refund for the backordered buffet. His professionalism and genuine concern were appreciated. However, the corporate “no returns” policy prevented me from returning a barstool that didn’t fit the space — a $284 item that ultimately cost City Furniture over $2,000 in lost additional sales, including the buffet, curio cabinet, and extra chair I had planned to buy. As a longtime real estate professional in South Florida, I’ve worked with thousands of homeowners and always try to recommend local businesses. Unfortunately, based on this experience, I can’t in good conscience recommend City Furniture or Ashley Furniture to my clients or network. The takeaway: City Furniture’s products may look great on the showroom floor, but their customer service policies and follow-up are deeply flawed. A company’s brand isn’t defined by its logo — it’s defined by how it treats people when something goes wrong. Credit where it’s due: thank you to Ahmed for doing the right thing and caring about the customer when others in the chain did not. If you’re considering City Furniture, read the fine print and be ready to advocate for yourself. This experience was a reminder that good people can’t always overcome bad company policies.

Salesman was very nice but the delivery crew was terrible, and I now see online that rude and threatening behavior from City delivery crews is a frequent complaint. They argued and complained about my concern regarding the quality of one item and then complained at length about the delay my concern caused, continually saying how many more deliveries they had to make. One of them accused me of speaking to them in a bad tone, which I was not. He then said, "Watch how you speak to me." I responded, "Is that a threat?" He said, "100%." I felt under threat during the second phase of the delivery and would have kicked them out of the house and/or called the police except my bedroom was in disarray and I needed them to complete their work. Because of the dispute, which they caused, they refused to remove my old bed frame from the house, even though I had already tipped them. Perhaps worse, when I complained immediately after they left, City Furniture customer service promised to follow up with me and then did not. Only when my salesman called to see how things were and I complained to him about the delivery did customer service call me. And even then, they refused to provide any information about what follow-up was done by the delivery supervisor. The agent "assured" me there was follow-up, but admitted she didn't really know. She said delivery supervisors "don't make phone calls." How ridiculous! She also said neither she nor her supervisor would be calling the delivery supervisor to get the information and then pass it on to me. The agent gave the standard apology that I had to go through that experience, but the lack of concern about concrete follow up with these men who go into people's houses on City's behalf was appalling, but in view of online reviews it’s not surprising. I was left to trust that the organization that sent these men to my house would solve the problem on its own without any follow-up, facts, or paper trail, and that they would be sent to other people's houses to continue their poor behavior and threats. Indeed, one of the salesman's selling points was that deliveries are done by City staff, not contractors, so they could assure the quality of the delivery, assembly, and character of the crew. I would not buy from City again in order to avoid dealing with their delivery people.

They are actually 1/2 of a star as they built an unbelievable showroom in Tamarack and have furniture that is seemingly quality but with all the negative reviews in BBB and trust pilot and Consumer affairs it is probably like everything we've bought with problems and forget about good delivery service After you pay $100 they will keep you taking a day off and texting you that they're on their way over and then somehow they had the wrong address after it had been confirmed at least a half a dozen times by my wife and I and then they say they will write off The delivery charge and what they do is they don't give you a restocking charge on top of the delivery but still charge you for the delivery that they never made and then they will continue to call you back as if they have all their non-English speaking Customer Service trained to do this to Make the customer feel that they're going to make a delivery concession when essence they state that over the recorded call and then they send you in writing that they're just not gonna charge you an additional restocking fee after the non-delivery was their breach of contract. I thought after trying so many different numbers Customer Service was at least offshore but they're not English speaking people but they're right there in Tamarack headquarters and they will tell you you can't find us. The Better Business Bureau has no ownership for them or no one person that is in charge of the company for obvious reasons and I'm thinking this monstrosity of a showroom could be by ill-gotten Gaines.

purchased lamps in march 2025 still waiting after 6 months today i called they tell me for december they will have them 9months waiting for something payed. worst customer service!

Poor quality- wont stand by “in home protection” additional cost by consumer they can just say “no” screw you! 2 year old recliner supposedly leather- now fully worn off, obviously pleather or vinyl. I have 20 year-old La-Z-Boy chairs that look great compared to these.

I ordered several items. Beds, dining table, sidebar, rugs, etc. on the day of delivery, the sidebar was damaged, they said I would have to wait months for new. I cancelled. Another item didn’t have handles. My choice was to wait for new, cancel, or accept defective. I accepted defective, and I’ll buy my own handles. Mattresses sucked. Apparently, no return in mattresses. I didn’t know. Don’t buy.