The sales person Sean was just wonderful, he did whatever it took to make the purchase experience easy, informational.
Sean was kind respectful, knowledgeable. I highly recommend City Furniture.
Response from City FurnitureMay 5, 2026
Hi, thank you for your kind words! We know some time has passed, but we truly appreciate you sharing your experience. We’re so glad to hear Sean made your purchase easy and informative while providing such respectful and knowledgeable service.
We hope you’re still enjoying your purchase and would love to assist you again in the future!
SS
Sheila S.
CITY OF DAMAGED GOODS
ISSUE RESOLVED!
10/9/2023
City Furniture Customer Service Representative Lattanna refunded my money. Thanks again Lattanna
On July 30, 2023, I ordered the Haddie Light Tone Round Table & 5 Wood Chairs. The items were delivered on Friday, September 22, 2023, with stains on supposedly new chairs and multiple defects on the tabletop. I contacted customer service, and they scheduled me for a replacement. On today Friday, September 29, 2023, City Furniture attempted to deliver 5 stained chairs again, without a tabletop, because it was damaged. I refused the chairs and called Customer Services again and requested a refund. Gwen from Customer Services informed me they don't give refunds. I guess it's ok to keep shipping damaged items or offer customers discounts to keep the damaged furniture, instead of refunding the customers their money. This is a terrible business practice, if someone does not want to do business with a company, give them their money back. BOTTOM LINE SHOP AT HAVERTY'S
Response from City FurnitureMay 5, 2026
Hi Sheila, thank you for taking the time to update your review—we know this experience was from some time ago, and we truly appreciate you sharing the outcome. We’re glad to hear that Lattanna was able to resolve the issue and assist with your refund.
Thank you for giving us the opportunity to make things right and for shopping with us. If you’re considering us again, we’d love for you to check out our Memorial Day sales!
MA
Mark
Good time.
People all are very nice.
Response from City FurnitureMay 5, 2026
Hi, thank you for your kind review! We know this was from a while ago, but we truly appreciate you taking the time to share your experience. We’re glad to hear you had a good visit and found our team friendly—we hope to see you again soon!
RP
Robert & Patricia D.
Professional Customer Service Driven Sales Associate
We were so pleased with our Sales associate (Kevin Dye) and our purchase on 5/24/23. He not only works with us with that delivery but escalated a previous concern we had with a purchase of 6/2022. Due to his professional customer driven attitude we purchased more furniture on 5/30/23 which we are very pleased with. We will return and ask for Kevin again.
Response from City FurnitureMay 5, 2026
Hi Robert & Patricia, thank you for your wonderful review! We know some time has passed, but we truly appreciate you sharing your experience. We’re so glad to hear Kevin provided such professional, customer-focused service and went the extra mile to assist with both your new purchase and previous concern.
We’ll be sure to share your kind words with him. We hope you’re still enjoying your furniture, and we look forward to welcoming you back again soon!
RN
Rosalie N.
To ALL the wonderful Sales Associates…
To ALL the wonderful Sales Associates at City Furniture: It was more than a pleasure to visit and spend time, not only with my son for a brief moment (because he was engaged in his work), to be with such a well informed and varied personality group. From the youngest to the oldest everyone was professionally dressed and well spoken. I so wish City Furniture a long and successful reign in the furniture arena. Thanks for the warm smiles and pleasant conversation. Very truly, Rose - Damion's Momma Bear!
Response from City FurnitureMay 5, 2026
Hi Rose, thank you so much for your thoughtful and kind words! We know this visit was from some time ago, but we truly appreciate you sharing your experience. It’s wonderful to hear how much you enjoyed the warm, professional atmosphere and interactions with our team.
We hope you’re doing well and would love to welcome you back again anytime—thank you for your continued support!
MJ
Melissa J.
Kevin Taillon at City Furniture Fort…
Kevin Taillon at City Furniture Fort Myers provided great customer service and answered all our questions. He kept in regular contact with us through out.
Response from City FurnitureMay 6, 2026
Hi Kevin, We recently joined Trustpilot and just came across your review. Thank you for your kind words! We truly appreciate your support and are glad to hear you had a positive experience. We hope to serve you again in the future.
YN
Yadelvis N.
Yadelvis napoles
excellent service quality guaranteed the best place to buy furniture 👍 thank you Luis David Milan
Response from City FurnitureMay 5, 2026
Hi Yadelvis, thank you for your kind review! We know this experience was from a while ago, but we truly appreciate you taking the time to share it. We’re glad to hear Kevin provided great service, kept you informed, and answered all your questions לאורך the way.
We hope you’re still enjoying your purchase and would love to assist you again in the future!
MM
Melissa M.
Execelente servicio y muy buena…
Execelente servicio y muy buena calidad! El delivery llega el día que dicen! Muy puntuales! Feliz con todo lo que he comprado en City Furniture tamarac
Response from City FurnitureMay 5, 2026
¡Hola! Muchas gracias por tu comentario. Sabemos que ha pasado algo de tiempo, pero realmente apreciamos que compartas tu experiencia. Nos alegra saber que recibiste un excelente servicio, productos de buena calidad y entregas puntuales.
Esperamos que sigas disfrutando tus compras, ¡y será un placer atenderte nuevamente en el futuro!
