City FurnitureReviews of cityfurniture.com

recently made a purchase with you for my new home, and unfortunately, I noticed that some items arrived in different sizes, with twisted legs, and mattresses smaller than what I ordered. Additionally, the City Furniture employees who delivered the furniture disassembled it, and later that same day reassembled it because I requested them not to leave it disassembled. During this process, my door and walls were scratched, and the house—recently painted—was left dirty. At the time, I was unable to inspect everything due to the circumstances, and I only noticed the damage when I returned to the house five days later. I filed a claim on April 7, but I have been informed that City Furniture does not consider themselves responsible. I understand the claim should ideally have been made immediately, but I could not verify the items at that time. I would sincerely appreciate your assistance in resolving this matter fairly and promptly. Customer Service previously offered $100.00, but it seems there has been a change in that decision. My main concern is simply to address the scratches and paint damage caused during delivery. Thank you very much for your attention and understanding

I purchased a dining table from City Furniture (Maylee collection) that was marketed as being crafted from hardwood solids with oak and ash veneers. Less than one year after purchase, the tabletop sustained significant damage following a single roof leak incident. While I understand that water exposure can affect wood, the extent of the damage raises concerns about the product’s durability within its first year of use. I made multiple attempts to resolve this directly with the company and requested escalation, including filing a BBB complaint. Despite these efforts, my request for a goodwill resolution was denied, and I was informed that no further action would be taken. I am disappointed not only in the product’s performance, but also in the lack of flexibility in customer support given the circumstances and timing. I hope the company will reconsider how situations like this are handled in the future.

Honestly, we work too hard for our money to be fooled. Hay crappy quality. I paired close to 5k for a really comfy huge sectional with three recliners. The material is just not good quality “performance” material. I have had excellent experiences at El Dorado, but here, forget about it. I still like my sectional but it will not hold up and that is for certain.

Incredibly un responsive five attempts to get help, totally ignored.

City furniture es una porqueria, compre un sofá,me lo trajeron equivocado,me trajeron 3 piezas de un seccionar,ahora nadie se quiere hacer responsable por eso,lo estoy pagando pero debo buscarme un abogado,les aconsejo que no compren en la tienda de Hialeah, son inresponsables y falta de respeto,a la vez que el vendedor coje su comision ya no te ayuda y ni las llamadas te cojen,please di no a City Furniture, y para ponerlos al tanto la tienda sigue renuente a hacerse cargo del error que ellos cometieron,me llamaron ok,pero la solucion para ellos es que yo vaya a la tienda y compre otro sofá y me darán el 30b%de descuento y cuando le pregunte que yo haria con los que tengo en casa que ellos mandaron erroniamente me dijo que ellos no sabian?? Son unos descarados todos los manager y ni hablar de los vendedores,la unica persona que me a hablado y tratado con respeto es un vendedor de la tienda de Hialeah de nombre Lazaro,gracias Lazaro por ser humano,hisistes lo imposible pero los de arriba no les da la gana de resolver por eso busque el abogado,ahh y todos los dias entrare y dare mi review y doy 1 estrella,porque no puedo dar un 0

Unfortunately I had to give a one star , since there is no zero! Like many people , I didn’t listen to the reviews . Spent close to 5k on a sectional and chair. Added , against my better judgement , the warranty for $500! What a waste ! It has spots all over the place and that’s not covered . Never again will I buy from city furniture !

My new Leather sofa set was under extended warranty and tech came out. He informed us that the frame was damaged, He asked how long had it been broken, I replied I don't really know because I had been in the hospital for a while. City furniture then called and informed me that because it had not been addressed immediately that it was not covered . I informed them that I was very upset about their misrepresented warranty program. After going back and forth discussions they agreed to repair the sofa. It took approximately 6 months for them to get the part and reschedule only to find out tech ordered wrong part. Then I proceed to get a call stating that the corner wood leg part of frame was broken and not covered. I am besides disappointed with the sub contracted tech, who then proceeded to challenge me, about the damage and in which he neglected to inform city furniture that the couch had not been used since I had been in the hospital for a long period of time. Now I have no choice but to have an independent company repair the sofa. I will never recommend City Furniture.

purchased new furniture in less than year had spots that were showing obvious wear had protection plan which fail to mention pets which this damage was clearly not but they sent third party to home walked in saw dogs and instantly wrote it off as pet damage called company expressed disapproval of how claim was handled ask for second opinion was quickly turned down long story short they promise the world selling the protection plan but deliver false information needless to say first time buyer last time buyer