City FurnitureReviews of cityfurniture.com

We purchased an entertainment center on June 10th of this year scheduled a delivery for July 10th. When the product was delivered only half of it arrived, at which point we called City Furniture to find out that the other pieces of the unit that held it together would not be available until September. We scheduled the delivery date in September, I called then yesterday to confirm that the scheduled delivery date was on track at which time they told me it would be October 24th before it was available. When I asked if there could be any compensation for this expanded delay and lack of communication they said no even though they had given my brother-in-law who had ordered the same entertainment center $150 off the cost of the entertainment center and got him the order within two weeks (he ordered after us). The quality of the furniture is okay not great, but the lack of communication when they have delivery problems and unequal treatment of customers is truly unacceptable.

In store service was excellent but cystomer care is horrid after. Quality is less than expected for price. Had a few issues with quality of assembly which was fixed 3×. Dining room table warped and the base was clearly damaged and repaired at assembly. They are replacing base but will not replace table top. They have lost a customer for life and I am telling EVERYONE. VERY UNHAPPY.

I am writing this post to plead with everyone in Florida to not use City Furniture. Their customer service is horrible. i bag them to change my order after less then a week and no one can help me.

Horrible horrible customer service. Placed an online order at 11pm at night for a $320+ rug only for it to go on sale the following day. I was certain they’d be gracious enough to reimburse me the difference. Rug arrived looking as if it were a return- dirty and with pulls all over it. I emailed customer service twice over 3 days and never was responded to. I then called and waited on hold for 25 min only to be promised I’d be called back later that day. No one ever called. Emailed again , got nothing. Called again and hung up after waiting 30 min on hold. Someone finally contacted me days later to basically do absolutely nothing. No decent explanation, no reimbursement for the sale price difference which I missed by only hours, no new undamaged rug. Unbelievable. Unreal. I would never think such a big company that’s been around for so long could be so horrible for doing what’s right by the customer. I feel completely cheated like I got taken for a ride. Never again.

Paid for premium Delivery and they dumped it at the door and said they would be back in 15 min to carry it up stairs. That was 8 hours ago and about 9 calls to customer service. Worst ever!!!!! So pissed off. It arrived at 9:30am and now it is 6pm and the sofa is still at the bottom of the stairs and I cannot get it up. I paid $79.99 for them to carry it up.

I am writing this post to plead with everyone in Florida to not use City Furniture. Their customer service is horrible and they do not stand behind their products. I bought a set of six wooden dining chairs, with additional warranty, and i had 3 of them break with cracked legs. They made me wait 6 months for repair and then finally exchanged the chair. The exact same thing happened again to 2 of the chairs, and they again told me to wait another 4 or 5 months for the part to fix the problem. I only asked for an exchange, from different manufacturer of equal value, and they refused. If you value your hard earned money, don't buy anything from City Furniture

We ordered a platform bed from them at a good price. They delivered it, but none of the hardware was in the box. It had an empty bag instead. So I called. They said they'd ship it and it would be here in 3-5 days. A week later, no hardware, so I called customer service. She explained to me "it didn't work". I asked "what didn't work"? She claimed they ordered it to be shipped but they must not have had it. So she told me that it wouldn't be in stock for 6-8 weeks. I asked if I could trade for another bed that was just slightly higher since I had to go through this inconvenience. In a very rude tone, she said "not unless you pay for it". I asked to be escalated and the supervisor was just as rude and unaccomodating. She told me they would escalate to the next level and I would hear back within 24 hours. A week later and nothing. I went in and talked to my sales rep who told me my best bet was to call CS and swap for the same bed so I tried that. Now it's supposed to be delivered on 6/8. I don't have a lot of hope in this delivery because it doesn't stop here. The day after we ordered the bed, we also ordered a very nice sectional from them. They delivered it today. It was sent configured incorrectly. It had 2 right recliners and no left recliner. The delivery man, very nice gentleman, got on the line with customer service and she said they didn't have that in stock until July (over a month out). I explained what just happened with the bed and asked if they're willing, on this one, to extend something to me for my inconvenience. Another rude reply "not unless you pay for it". I sent it back. Even with that she was rude saying I wouldn't receive my money back until it cleared the warehouse. Our sales person in the store was wonderful, our delivery men were great. Every single person in Customer Service I spoke to was rude and mean. Because of they're "the customer doesn't matter" policy in CS, I will NEVER, seriously, NEVER do business with City Furniture again.

I strongly encourage people to stay away from this organization.... actually it’s the epitome of disorganization. We purchased a bed and it took five deliveries for them to fulfill the order. Then they offer a pathetic $100 in compensation . No coordination between their sales, customer service and technicians. They refused to put us through to the CEO to file a complaint. I’d advise all to stay WELL clear of this company.