City FurnitureReviews of cityfurniture.com

Ordered outdoors decorative pillows on Sept 06/2020 for our patio. They did a partial delivery on 09/11/2020. Among the pillows they made a mistake and delivered us two bed pillows instead of the decorative. Understand these things happen, I held to them and put in a claim to have them exchanged for the correct product. I called customer service and after 1 hr on the phone, they basically told me to go put the claim online. I did. For the second delivery, I had to call them to schedule, they really don't reach out to schedule, but fine, I did, rescheduled for Nov 1st, they were going to bring the remaining pillows and the exchanged ones. Long story short, they showed up today with more bed pillows. At this point I didn't accept them, I also gave them the other ones and asked for a refund to my card. The system can't do this, they don't have any of these automated, thats ok I guess, so I called them. It took me 1:26 minutes on the phone with various people, and guess what? No refund. They can't track the driver, their system doesn't show I return them. Do yourself a favor and go somewhere else to shop for house, unless you have copious time to spend on the phone with these clowns.

terrible my experience I went about 4 month for my dining table and then canceled the purchase because they never called me that it would not arrive.... I bought a cabinet for the tv and it came all scratched.

Let me preface this by saying I ordered a couch from here a month prior to this and everything was great, love the couch and had no issues. I decided to order two matching pillows so I went to the showroom I ordered my couch from and ordered them. Two different pillows arrived a week later so I called customer service and they told me to bring them to the store and that the correct ones would be there. They sent me the wrong ones so I would have expected they would ship me the new ones. I tried calling a few days later to ensure the correct pillows would be there and I was on hold forever and the guy told me he couldn’t get a hold of the store but they would be there. So I go to the store for them to tell me they can’t accept the wrong pillows and asked me to take them elsewhere. THEY SEND ME THE WRONG PILLOWS AND EXPECT ME TO DRIVE TO A SECOND STORE NO WHERE NEARBY. My pillows are not there and then I waited at the store for 45 min for them to not be able to get ahold of customer service. I just called customer service again and they ask me to go back to the store which is ridiculous. They also told me I would need to pick them up because my original order was a pick up (it was not, It was delivered to me). They tell me the invoice was wrong and that’s why I need to do that. HOW IS THAT MY FAULT THAT THE INVOICE WAS WRONG? Finally after a 35 min call going back and forth they are going to send me the pillows which are back ordered and I have to wait weeks for them. I will also need to be there to give the wrong ones back. So they expect me to arrange my schedule to be home for 2 pillows to be delivered when I tried to return them to a store. I asked for a shipping label to return them and they said they can’t. Worst customer service experience of my life. Cant believe that instead of just sending me the correct order since they messed up it came down to this. I don’t think I will ever order from here again or encourage anyone else to after this.

I ordered a Table in August just getting it yesterday. It came damaged. As so AS the other two items I've ordered. Not only I can't get my table until Nov I requested the table be put together by the delivery person that was not a previous request, but to be accommodated I thought they would grant it well they wouldn't. I want ever buy anything else from them or recommend them AT ALL!!!!

I bought a dining room table and 4 chairs the table is very low when i sit around it my legs are touching the table this happen also with my 5 year old grand baby. I asked them to give me a higher base for the table or take it back and they're giving me the run around $2000.00 and I cannot use this table.

the delivery of the goods at home is what I have seen in 40 years, I bought a bed and Dresser and they come broken with hand marks, it is a disaster

Bought couches 4 months. Horrible they are falling apart. Broken wood underneath, tearing and stitches coming out.

Terrible. Was supposed to have my couch delivered yesterday with my coffee tables and my love seat to be delivered in a month... when they arrived, there was no couch and I’m now told I won’t have my couch for a month and my loveseat won’t be here for 2 months. We specifically choose the couch we did based off of delivery dates and I sold my entire living room set over the weekend to make room and now we have no where to sit... I called and complained and went to management and they said there’s nothing to do and they offered absolutely no help or specials for THEIR mistake, not mine. I emailed my actual sales rep over 24 hours ago and also haven’t heard back. Debating canceling my entire order because they honestly don’t deserve my money.