City FurnitureReviews of cityfurniture.com

I purchased a mattress last month after 3 weeks it has humps I contacted customer service I was told I m qualified for a replacement because I purchased a mattress protector recommended by the sales associate for $99 when I got to City furniture they charge me $125 plus $59 for delivery of the new one. The second mattress is sinking in the middle they sent a Mattress expert to check it yes another defective mattress. Customer service called to tell me there is a delivery charge for another piece of crap really I already lost $ 283 on top of the purchased price where is customer satisfaction. DO NOT waste your money buying at City furniture.

City Furniture made a delivery to my house. They called and said they would be right there, but they showed up 2.5 hours later. Disrespect right from the start. When delivery people were finished, I asked if everything was working properly (Bed had three electronic elements). They said yes, but I asked them to wait so I could check the elements myself. After I found that the third element was NOT functioning/was defective, I turned around to tell the drivers to take item back as it was not working. However, to my shock, they had already gotten in their truck and were driving away. Mind you I did not sign ANYTHING stating I had received the item in working condition. I immediately called City Furniture Customer Service who offered me $200 to keep the defective merchandise or offered to come by on Dec 15 2020 to fix the unit. They never showed up. I then called my salesperson who guaranteed they would show up on Dec 22nd. Again, no show. I then went in person to City Furniture in Boca on Airport Road. After spending at least 2 1/2 hours in their Boca Raton/Airport Road customer service, Charlene (Customer Service Manager Cxxxxx was at first very friendly but after speaking with City Furniture's main customer service over the telephone she became very belligerent). Cxxxxx had me speak to Nxxxxx supposedly a manager, on the phone. She refused to have them come to my house and pick up the defective unit, AND she stated that I had cancelled the two earlier appointments. Clearly a lie and a convenient way for them to refuse to take back their defective item. They set a THIRD appointment to fix the defective unit for 1/4/21. I will believe it when I see it. Nxxxxx also refused to allow me to speak with her supervisor. After the call, Mxxxxx, one of the store supervisors, said his hands are tied. So, his hands are open to accept money when a purchase is being made. But, if there is a problem, well the hands close the eyes roll and I am referred to Nxxxx the Negative Nilly who is programmed to say no, no matter what. Doesn't matter that I never signed for the delivery, doesn't matter the drivers literally ran away and hid like little scheming children after delivering a unit they knew was defective, doesn't matter they missed two prior appointments, she is not going to budge nor accept responsibility. And, she makes up a story that I cancelled the appointments to fix the unti. Really? I demand my money back and for them to pick up this clearly defective unit that was never signed for nor accepted by me. Drivers apparently took a picture and left without telling me. Better off going to El Dorado where the Customer Service department is run by humans who are as nice and helpful as the sales staff. If you like spending hours with customer service, waiting over 2.5 hours for delivery drivers who are "on the way and going to be there soon" and then leave you defective merchandise without you approving the delivery with a signature, then City Furniture is perfect for you.

Everything was totally wrong from the first day that we bought the furniture.It was a horrible experience and I would recommend never buying anything from this company again. Delivery guys were rude and very unresponsive to our requests. We called to complain and never got any help to a finally got to an upper echelon executive and then he finally fixed our problem. Very unacceptable for a company of this structure. I will never shop there again.

I purchased an outdoor set of furniture consisting of two chairs and a loveseat. The two chairs were damaged upon delivery and replaced soon thereafter. Unnoticed at the time was a mismatched back cushion. Blue instead of taupe. After three visits to the Fort Lauderdale store manager, an in person visit to the original salesman at their warehouse, and a call to the service department which never called back I have been unable to resolve the problem. This went on for at least 6 weeks. The service department is totally unresponsive and I would never buy from this company again.

I purchased a canopy bed mid October with a scheduled delivery date of 11/18/20. They delivered part of the bed with no call before or after informing me of how the product is shipped/sold and being out of stock. After reaching out a month later just to see what the heck is happening they told me with an attitude January 18th for something I purchased and paid in full. I went to BBB and this company had the audacity to offer me some disgusted "Loaner" in their rebuttal. Please do not purchase from this company and note items are sold partially literally like buying a sofa and have to wait for the cushions 3 months later..... terrible company and absolutely disgusted offering me " loaner". Please research this companies review before purchasing from them..I assure you this is no exaggeration at all to bash a company

#cityfurniture #worstcustomerservice #donotshophere Mother purchased a couch earlier this month, they were providing free shipping (btw she had cataract surgery this past week). They delivered the couch today upside down, unassembled (have to attach legs) and left (btw the legs are inside the couch so you have to flip the couch to get to the legs). I called customer service to find out how they can expect a 90lb woman alone to flip a couch? Why didn’t the sales rep ask a few detailed questions to see if free shipping was the right choice, he was only concerned with making a sale. After two transfers, I spoke to Lanisha in the escalation dept that told me while the couch was still wrapped and I didn’t know it was upside down I should have returned it then as that was my one opportunity to do so but per policy, they do not take returns and if I need help need to pay out of pocket to do so....Lanisha also informed me since she signed the delivery waiver city furniture was covered ( I informed her of my moms cataract surgery and she just kept going on script). After my fourth escalation I got Aleah who offered a courtesy set up because “I escalated it this far....” I told her my handy man was already here and if they could pay his fee for service and she said that’s not something they could do. I asked her for her manager (who is Mandy) but was told I can’t speak with her as she doesn’t deal with escalations and that’s why they have an escalation team; regardless the outcome wouldn’t change. Also that her time is precious and if I have to go to social media to do so..... When I asked Aleah what she would do if this was her parent, she informed me that she would shop at a company with a better/more lenient policy. #cityfurniture #worstcustomerservice #donotshophere

I bought a brand-new house in Parkland Florida and did not bring any of my old furniture I wanted to completely furnish the new house with new furniture. I went to City Furniture and ordered items that my salesman told me were in stock when I paid for them. But then a couple of days later I was informed many of the items were on back order. I was given a date of when they would be in and on that date, I was then told that some of the items were damaged again and would be reordered and some did not even come in. I was given a new expected arrival date and once again told that some of the items were damaged again on the new date. The TV stand / cabinet I ordered for my family room was delivered damage several (5) times over 3 ½ month wait. Of the 6 pieces to the couches in my family room the recliner kept getting delayed / back ordered for 4 1/2 months. Every time they said it would be in, they called me to delay again. I only spent around $12,000 of my $70,000 budget at City Furniture. I finished furnishing my house with furniture from your competitors with no issues, honest delivery dates and far superior service. Also, City Furniture delivery people damaged my front doorway frame and weather seal, left dirty handprints on walls and furniture surfaces they touched. Stuff from the packaging material was left wherever they unpacked the items. I talked to managers and all I got from them were lies about what they could or would do for me. I finally cancel the balance of my order that never arrived. They would not take the furniture back even though you couldn’t deliver the whole set, so I had to settle on some damaged furniture that you set subcontractors out to try to repair. $12,000 worth of City furniture items with damage to 4 pieces and up to 4 ½ months to deliver. Your competitors almost $60,000 worth of furniture with only one piece with slight damage and it was properly fixed in two days. City Furniture $12,000 worth of furniture 4 ½ months to deliver. Your competitors 3 weeks to deliver $60,000 worth of furniture. City Furniture customer service takes up to 2 hours for someone to answer your call. If you leave your number they do not call back. All other furniture stores in south Florida answer their phone within 10 to 20 minutes. I would not buy anything from City Furniture ever again, even if they were the only place out there.

I am truly disappointed with City Furniture this year. I felt in love with City Furniture in 1991. My entire home is from City Furniture. I advocated for CF from West Palm Beach to the Carolinas. However, this year they have taken a back seat of embarassment. I have encouraged several of my family members to take stock in CF. What a waste of time!!! My brother placed his order in August. They told him it will arrive by the end of the month. Well we are in November and it still has not arrive. He had to call them because no one called to informed him of the delay. Another case, my daughter purchased a bedroom set for her apartment. She was so excited and couldn't wait for the arrival of her furniture that she selected herself. They dropped her bedroom set off in front of the apartment. She reside on the 3rd floor. No manual for assemble. She called and was pushed around. No one knew why there were no manual. Screws were missing, some of the holes where not lining up, and customer service was very poorly concerning. Finally, I too bought a small unit from CF. I could have taken it with me the day I purchased it but that unit was damaged and it was the only one. So it was scheduled to be delivered for the weekend. It was scheduled for September 10th. I called and talked with two managers. On both occasions, they assured me that they will return my call. I have not heard from neither one. Not even my sales associate. I am no longer shopping at Cf nor will I campaign for them. I am done,. PUT A FORK IN IT!!!!!!!!!!!!