City FurnitureReviews of cityfurniture.com

No compre la garantía, harán todo para no respetarla. Pague garantía para manchas, el vendedor me dijo cubre todas las manchas. Llame para hacer efectiva la garantía después que mis niños mancharon el sofá y me dijeron que si posiblemente era cloró no lo cubrirían. Me mandaron según ellos a un especialista para decir que la mancha era cloro ( el hombre no estuvo estuvo 1 minutos en mi casa solo tiro un líquido y paso una tohalla para según el corroborar con prueba científica que era cloro) hable con una supervisora y me dijo que ellos respondían siempre cuando sea mancha que salga. No entendí eso garantía para manchas que no son manchas.....roban a la cara, tienen a dos señoras en el departamento de reclamos y están entrenadas para estafar y no cubrir las garantías. Me tomara más tiempo y quizá perdida de dinero pero haré respetar la garantía por la vía legal, no por mi sino por todas las personas a las que les roban vendiendo garantías que no cubrirán.

DO NOT BUY FROM CITY FURNITURE!!! YOU WILL BE SORRY!! Purchased online bedroom set. Refused to schedule delivery at a time convenient for me. Was on hold for over an hour trying to get ahold of someone. Finally called a random store to talk to someone. They cancelled the delivery, but said I had to call customer service to cancel the order. Called customer service and they said I spoke to a mystery sales person, which I did not, prior to placing my order and that he had to cancel it for me. I never talked to anyone about my order prior to placing it and the only person I talked to after was a person by a different name than what they gave me. Giving me the run around. Just had to dispute it with my credit card instead.

I purchased a $2000 recliner couch and it was DAMAGE when delivered. I called to return the couch because they wanted to repair it. I ask for credit and buy something else and they refuse. So, there exchange it for a new one but will not give me credit, so I can buy something else. Doesn't make sense at all if there taking it back to replace it. Also I spent over $7500 total that day and my bed was delivered with missing parts and my mattress was delivered wrong. I ordered a king size and was delivered a queen. Then they tried to deliver my king size mattress with a tear on the side. Terrible customer service on City Furniture, I will recommend to everyone not to purchase anything from them. They want the sale and walk away from customer service. Also for my inconvenience they wanted to give a $100 discount. UNREAL..

Back in December of 2019 I bought all the furniture for my home. Including a recliner which I insured. The delivery was scheduled for two weeks after. The first delivery came 4 weeks after and incomplete. After complaining to City furniture. They send me the second delivery two weeks later. The delivery was incomplete again and the furniture was broken. I complained again to City furniture and I received the third delivery 3 weeks later again and again incomplete. Finally after many tireless complaints I received the rest of the furniture in late February. To finalize things my leather recliner stained from regular use and now they don’t want to stand by the warranty I purchased which includes stains. As a piece of advise If you are thinking of buying furniture at City Furniture. Think again, shop anywhere else. Thank you.

Update #3 now 4 months later and still no dining table. The response I get back from City furniture is due to Covid... Hello we even have a vaccine now for Covid and the manufacturers can’t build or ship tables?! Bottom line I went to Rooms 2 Go took out another line of credit and within 5 days due to my convenience now have my living room fully furnished. Once again I will be returning to the store for a full refund and taking my business and money to Rooms 2 go as they were not surprised in regards to my situation. They say they hear that from lots of customers that due to the inconsistency of deliveries and poor customer service once you’ve made a purchase with City furniture, Rooms 2 go gains additional customers. They sure gained me!!!!!!!! UPDATE*** Almost 3 months later and I still don’t have my dining table... The answer I get is “It’s back ordered” but you go to the showroom and they are still selling the same exact dining room set I purchased on October 30th. I am filing a complaint with BBB. I should of checked the reviews before purchasing anything at this store. My delivery was partial when the day before all pieces were confirmed by a call i received from a customer service rep. The very next day 15 minutes before delivery I receive a call that the dining table is not in stock. The customer service rep was not much help all she kept saying was SORRY. Now 4 calls later with 4 different reps I still can’t get a confirmation as to when I’ll get my dinning table. All I’ve gotten after the partial delivery is SORRY!!!!!!! Sad I’m not the only one with the same issue in receiving incomplete deliveries once they been confirmed the day before. Not buying here again, plenty of furniture stores in Doral and Kendall with better customer service and resolution.

Tenga mucho cuidado cuando compra son muy amables Hasta le dicen que no va a pagar intereses por los años que ellos decidan según su compra y al final le ponen a pagar algo que inventan y al llamar al banco que le da el préstamo le dicen que no saben lo que city furniture de dijo Pero que tienes que pagar un por ciento Yo jamás voy a volver a comprar con está compañía No devolví el juego de comedor porque ya el viejo lo había desecho Mucho Cuidado pregúntelos todo si decide comprar con ellos

Terrible! Never shopping at city furniture again. I ordered a piece of furniture in December, and the earliest delivery date available was Feb 19. My friend ordered the same piece a few days later and got it the next day. I was enraged, but decided to wait. After waiting almost 3 months, it gets here damaged. Now I have to wait another 3 weeks. I’m getting a delivery in March that was ordered in December! Terrible planning on their part.

Bought a dresser and nightstand from City. The nightstand was broken and have been talking to customer service for 2 months.Still no results still got broken nightstand.Been lied to told it was ordered then told it wasn't. No refunds quit returning my calls and never made it right.Buyer beware.Please shop for furniture someone else.City is a big joke.Stay away