Donna S.
Stores set up upsell not customer convenience
They are building a city furniture five minutes from where we live but we decided to go see what type of furniture the store has ..it is huge to begin with and they have dining room tables with bedroom sets and couch and loveseat all mixed together there is no easy way to shop in the store somebody made a huge mistake in the layout so if you want to look at dining room tables be prepared to walk for miles because they are from one end to the other, no thought of the customers is in the layout of the store. If you walk in and say I want to look at a loveseat and couch they can’t point you in the direction because they’re everywhere. Horrible shopping experience especially in a wheelchair we will not be visiting the one five minutes from our home.
Response from City FurnitureMay 15, 2026
Hi Donna, we recently joined Trustpilot and are revisiting past customer feedback, including your review. Thank you for taking the time to share your experience at our showroom. We sincerely apologize for the difficulties you encountered, especially regarding accessibility and navigating through our displays. It is never our intention for any of our guests to feel frustrated or uncomfortable while visiting. We truly appreciate your feedback, and I’m happy to share that, since your visit, we have made significant improvements to our showroom layout. Our sections have been thoughtfully reorganized, and furniture displays have been arranged with accessibility and ease of navigation in mind, so all our customers—including those using wheelchairs—can comfortably browse our collections. We would love the opportunity to welcome you back and show you the positive changes we’ve made. Your comfort and satisfaction remain our top priority, and we are committed to ensuring a much smoother and more enjoyable experience in the future. Thank you again for your feedback and for helping us improve.